Please fix the Store

[EU_Community_Team]

Greetings,

As you are all undoubtedly aware, the pre-orders for FINAL FANTASY XIV: Heavensward were scheduled to go live on the EU Square Enix Store and French Square Enix Boutique this morning at 7 am GMT, but due to severe technical issues, Heavensward pre-orders for the PAL region have been unavailable all today.

Unfortunately, these issues continue to persist and the Square Enix Store/Boutique remain under system maintenance. Our team are working to address this issue as soon as possible, and we will be sure to update you the moment we have further information.

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTASY XIV: Heavensward.

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.

[Avenger]

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTSY XIV: Heavensward.

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.

Will the NA store be fixed and will this be announced as well?

[Zhou]

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTSY XIV: Heavensward.

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.

How much notice would you give us?
I have been waiting all day and I wont be happy if I go to bed and miss both the announcement and the pre-order.

[DracotheDragon]

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.

see heres one thing, theres no real guesstimate on a ETA of the maintenance fix, and while the WHOLE OF THE EU is unable to pre-order anything
the NA market has been able to, and thats what is bugging me, you have the ability to maintain a large load of shoppers with the NA store but i am finding this very saddening that the EU is losing out on a LIMITED stock, i fear what will happen to the servers during the early access and heavenward when the NA' servers just explode from sheer numbers

[Avenger]

see heres one thing, theres no real guesstimate on a ETA of the maintenance fix, and while the WHOLE OF THE EU is unable to pre-order anything the NA market has been able to

If it's any consolation, the NA store really isn't working either - I've been trying to check out for over an hour without any success. Page has been hung on "loading" and just keeps spinning....

[Gilthas]

the NA market has been able to, and thats what is bugging me, you have the ability to maintain a large load of shoppers with the NA store but i am finding this very saddening that the EU is losing out on a LIMITED stock

NA and EU don't share the same CE stock so there isn't any danger that NA will hoard all the CEs.

So the only issue is the annoyance of not even getting an estimate. Would be nice if they just said that it wouldn't be available today.

[Kazza2003]

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTSY XIV: Heavensward.

Nice thought IF you think about bringing the site down again. Seriously.