Please fix the Store

**Ulgan** · 03-17-2015 05:39 AM

I just hope that they'll say when the EU pre-order will start by 12.00am GMT, at least I'll be able to organize my schedule accordingly.

**faris** · 03-17-2015 05:39 AM

Originally Posted by Avenger

Maybe they were testing some "fixes" on the NA site, but it was still mostly unresponsive and only barely operational. Presumably the EU store will learn from the NA issues and work much better when it reopens.

Or they just waysided us, the same way we've been waysided for a while. No EU datacenter, 1 Fanfest day compared to NA and JP's 2 days... Hell. and we barely get any community contests to enter as opposed to other regions. We're third-class customers which aren't worth applying fixes for, and pay £42 extra on our copy of heavensward for the privilege of being treated as unimportant.

Sorry for sounding salty. I'm happy for you guys that you got to pre-order, hopefully you got the CE you wanted. In regard to SE though, words can't describe how terrible thier service is to EU players.

**Prynnie** · 03-17-2015 05:41 AM

The site said my order was completed but I have not received a confirmation.. and I have no charges of any kind on any of my cards or accounts and nothing shows on PayPal anywhere like I was believe it should..

But I do have a order # with the codes in my Order History. I'm hoping that means my order really did go through... or I think I might just go cry in a corner. Does everyone think I should be okay?

**Zohnax** · 03-17-2015 05:43 AM

Originally Posted by Prynnie

The site said my order was completed but I have not received a confirmation.. and I have no charges of any kind on any of my cards or accounts and nothing shows on PayPal anywhere like I was believe it should..

But I do have a order # with the codes in my Order History. I'm hoping that means my order really did go through... or I think I might just go cry in a corner. Does everyone think I should be okay?

I think so. I just got off the phone with Customer Support and got my Order Number from them and they said that I should be all set with the Order Number.

**Gilthas** · 03-17-2015 05:43 AM

Originally Posted by EU_Community_Team

Greetings,

While we cannot give an estimate on when the EU Square Enix Store/Boutique will become available, please be aware that it will not be going live today.

Of course, this means that pre-orders for Heavensward in the PAL territory will not be available on 16th March as previously announced, but will unfortunately be postponed. Once again, please accept our most sincere apologies.

However, as mentioned, we will make sure to update you ahead of time to let everyone know when service on the store will resume.

Not pleasant news but I can at least not worry about this today. Thanks for the heads up.

**Ecks007** · 03-17-2015 05:48 AM

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

**faris** · 03-17-2015 05:51 AM

Originally Posted by Ecks007

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

Don't refresh. Definitely don't.

**Kaihri** · 03-17-2015 05:53 AM

Originally Posted by Ecks007

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

It will probably charge you twice if you refresh

**Ecks007** · 03-17-2015 05:55 AM

Ugh, yeah that's what I'm worried about. But damn, it's been on that screen for almost an hour with no sign of change. I could go to sleep and I bet when I wake up it'd still be the same.. and I kinda need to do that (sleep).

**faris** · 03-17-2015 05:56 AM

Originally Posted by Ecks007

Ugh, yeah that's what I'm worried about. But damn, it's been on that screen for almost an hour with no sign of change. I could go to sleep and I bet when I wake up it'd still be the same.. and I kinda need to do that (sleep).

Leave it on, then. idk what's up with your bank (or if the server congestion is somehow responsible) but it's better than ordering twice. I've no idea if preorders can even be returned if you do refresh :/

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