Stuck on loading screen (Leviathan)

[ArgyleDawnwhisper]

Agent Haley: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Levi u cannot leave the housing zone *besides dungeon que* or u get the endless loading screen
You: http://forum.square-enix.com/ffxiv/t...than%29/page10
You: is the current forum tab u guys are deny exists
Agent Haley: Please hold while I look into your issue.
You: ATM hubby is on his main through a diff ISP server than me as well before u do the whole ISP is the issue
You: I am digis he is comcast
Agent Haley: I actually need to transfer you over to tech support one moment please
You: yup
You: sooo
You: another 2 hr wait?
Agent Haley: we have only been open an hour. Please wait while I transfer you
Agent Haley has disconnected.
Agent Jordan: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: yup
Agent Jordan: Hello. I am currently performing a "Trace-Route" connection test to your Public IP address to see if there may be a communication error to the SE servers/data centers.
You: feel free to but u may wanna do it to everyone regiestered to SE levi server except the umm ec i ask hubby how many on atm and stuck in "housing zones ONLY" just for u
You: there are a grand total of 89 on all of levi server which EVERY single one is in housing server ONLY, levi beds, goblet ect
You: hubby being one of them couse i warned him
You: suggest u look at http://forum.square-enix.com/ffxiv/t...than%29/page10 before u keep blaming isp
You: people posted more than enough proof and cause your issue is around the main zones not ISP
Agent Jordan: We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management.
Agent Jordan: And as it turns out, there definitely seems to be a connection issue. It seems, as your ISP is attempting to connect to certain "Hops", the connection requests are "timing-out", which definitely is causing your inability to re-connect to the server.
Agent Jordan: Out of 30 Total "Hops", you're losing connection at #8, #11, #14 through #30. This is proving to no longer be an issue with the game or your PC, but rather with your Network settings. This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: well probably not help i am stuck on your "now loading" screen
You: no offence my roomate own the whole internet company he already trouble shooted it public IP everythin NO firewalls are up everything is down on my end
Agent Jordan: The exact locations/servers that are losing connection are the following:

ae16.cr2.lax112.us.zip.zayo.com

zayo-cl.lax12.us.zip.zayo.com

63-248-120-3.static.boil001.digis.net
Agent Jordan: This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: so the fact I can lon into ANY server but Levi now means nothing thats cute
You: and the fact that the ONLY people able to get on Levi server are all in housing zones only becouse ONCE we leave we get the loading screen of doom
Agent Jordan: Yes, many user have been contacting us and the issue tends to fall with the same disconnection issue with certain zayo.com servers.
Agent Jordan: This is something that your ISP will need to re-route on their end to alleviate your "loading" issue.
You: and then how we fix "your" issue
You: and i will b posting said info onto forums along with this chat - my persion info
Agent Jordan: Please also ensure that the following port ranges have been opened and forwarded as well:

▼TCP
54992～54994,55006～55007,55021～55040
You: yes they are all opened I contacted u in the past
You: nope why i no longer use firewalls couse your game is full of idiots as managment as far as i can see when it comes to the blame ISP
Agent Jordan: Great. So, you just need to contact your ISP and have them perform a Trace Route to check the "request time-outs" on your communication.
Agent Jordan: We appreciate your feedback. It will be forwarded to the appropriate departments.
You: k then roomate doing it now since he does own the net company
Agent Jordan: Great.
Agent Jordan: Are there any different issues I can assist you with right now?
You: besides your guys game being broken and a clear view of your lack of tech abilities nothing at all.
Agent Jordan: Thank for the continued support!
You: sorry take that back levi server only being broken
Agent Jordan: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan has disconnected.

I understand that you are upset, heck we all are. But as someone who works customer service... We as service agents do not really get "all" the information and are literally advised to say we will forward it. =[ I wouldn't nail the blame on the support reps as they are just the middle man.

[DirtyTalk]

Also found out hubby got a friend that lives 10min away from the SE server for NA Montreal, CA, same issues as well. Lol even said if he needs to he will go down town and kick the server box himself to make it work LOL

[DirtyTalk]

I understand that you are upset, heck we all are. But as someone who works customer service... We as service agents do not really get "all" the information and are literally advised to say we will forward it. =[ I wouldn't nail the blame on the support reps as they are just the middle man.

I know I been in CS also. why i was not as mean As i would have liked to b and blames management never them

[jmeyer2039]

I've also been in queue for about 40 minutes now and have gone from 25 to 11, but I need to leave to run some errands. I would encourage others to chat in at least until the issue is acknowledged. Just try not to be abusive.

[Lilyanna]

I am kind of sad that SE is pulling the same stuff as Bioware did ... "It's not us! It is you guys!" when I get log into my alt on another server just fine. How can it be us when it is only the 1 server?! ... I will never understand this blame game and it makes me kind of sick.

[Ariadnea]

I just logged in to hyperion and they have announced that levi is down

[DirtyTalk]

I've also been in queue for about 40 minutes now and have gone from 25 to 11, but I need to leave to run some errands. I would encourage others to chat in at least until the issue is acknowledged. Just try not to be abusive.

Why i am watching movies lol

[Ronove]

http://na.finalfantasyxiv.com/lodest...76b2dd37984ed3 yay acknowledgement.

[DirtyTalk]

Currently, we are experiencing technical difficulties wherein players can not access the Leviathan World. The issue is currently under investigation, and new updates will follow as additional information becomes available.

We apologize for this delayed announcement, as well as any inconvenience this may be causing.

[Date & Time]
Under investigation

[Details]
-Unable to access the Leviathan World

[Affected World/Service]
-Leviathan World

[ClaudienRanger]

Agent Haley: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Levi u cannot leave the housing zone *besides dungeon que* or u get the endless loading screen
You: http://forum.square-enix.com/ffxiv/t...than%29/page10
You: is the current forum tab u guys are deny exists
Agent Haley: Please hold while I look into your issue.
You: ATM hubby is on his main through a diff ISP server than me as well before u do the whole ISP is the issue
You: I am digis he is comcast
Agent Haley: I actually need to transfer you over to tech support one moment please
You: yup
You: sooo
You: another 2 hr wait?
Agent Haley: we have only been open an hour. Please wait while I transfer you
Agent Haley has disconnected.
Agent Jordan: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: yup
Agent Jordan: Hello. I am currently performing a "Trace-Route" connection test to your Public IP address to see if there may be a communication error to the SE servers/data centers.
You: feel free to but u may wanna do it to everyone regiestered to SE levi server except the umm ec i ask hubby how many on atm and stuck in "housing zones ONLY" just for u
You: there are a grand total of 89 on all of levi server which EVERY single one is in housing server ONLY, levi beds, goblet ect
You: hubby being one of them couse i warned him
You: suggest u look at http://forum.square-enix.com/ffxiv/t...than%29/page10 before u keep blaming isp
You: people posted more than enough proof and cause your issue is around the main zones not ISP
Agent Jordan: We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management.
Agent Jordan: And as it turns out, there definitely seems to be a connection issue. It seems, as your ISP is attempting to connect to certain "Hops", the connection requests are "timing-out", which definitely is causing your inability to re-connect to the server.
Agent Jordan: Out of 30 Total "Hops", you're losing connection at #8, #11, #14 through #30. This is proving to no longer be an issue with the game or your PC, but rather with your Network settings. This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: well probably not help i am stuck on your "now loading" screen
You: no offence my roomate own the whole internet company he already trouble shooted it public IP everythin NO firewalls are up everything is down on my end
Agent Jordan: The exact locations/servers that are losing connection are the following:

ae16.cr2.lax112.us.zip.zayo.com

zayo-cl.lax12.us.zip.zayo.com

63-248-120-3.static.boil001.digis.net
Agent Jordan: This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: so the fact I can lon into ANY server but Levi now means nothing thats cute
You: and the fact that the ONLY people able to get on Levi server are all in housing zones only becouse ONCE we leave we get the loading screen of doom
Agent Jordan: Yes, many user have been contacting us and the issue tends to fall with the same disconnection issue with certain zayo.com servers.
Agent Jordan: This is something that your ISP will need to re-route on their end to alleviate your "loading" issue.
You: and then how we fix "your" issue
You: and i will b posting said info onto forums along with this chat - my persion info
Agent Jordan: Please also ensure that the following port ranges have been opened and forwarded as well:

▼TCP
54992～54994,55006～55007,55021～55040
You: yes they are all opened I contacted u in the past
You: nope why i no longer use firewalls couse your game is full of idiots as managment as far as i can see when it comes to the blame ISP
Agent Jordan: Great. So, you just need to contact your ISP and have them perform a Trace Route to check the "request time-outs" on your communication.
Agent Jordan: We appreciate your feedback. It will be forwarded to the appropriate departments.
You: k then roomate doing it now since he does own the net company
Agent Jordan: Great.
Agent Jordan: Are there any different issues I can assist you with right now?
You: besides your guys game being broken and a clear view of your lack of tech abilities nothing at all.
Agent Jordan: Thank for the continued support!
You: sorry take that back levi server only being broken
Agent Jordan: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan has disconnected.

Honestly being rude to a tech support worker is probably the worst thing you can do right now. They're not the ones responsible for fixing Squares server issues.