You have to recall again what was the concept behind this game. FFXIV isn't a hardcore MMORPG - if you want a more hardcore FF MMORPG, that would be XI. FF series have all the while been moderate series where it isn't too difficult for the masses to enjoy, with lots of side contents, like a theme park. It is a signature experience of FF games, and of course it is expected to continue as a concept of FF.
Yoship have again and again pointed out at the direction he intended for this game, which is fairly obvious that he is retaining this tradition. FFXIV is not a game that will be difficult, you will be given a few mild to challenging encounters but also given a lot of side contents for you to choose from, that may interest you. You may think gardening is crap, raising chocobo and dying them is shit, but there are a lot of my FC mates that are heavily into this and does their crafting, gardening and chocobo dying experiments daily and religiously. The FC I am in is pretty much a hardcore FC with teams achieving server firsts in both BCoB and SCoB and clearing savage coils, so you cannot say that gardening etc are something for the casuals. It is really up to the individual if these side contents interest you or not, and it was Yoship and his team's job to provide this variety.
This wasn't a game where it would dominate most of your gaming time or even your daily time. Instead, this was more like a game that you could log in everyday and spend 4-12hours and do everything from roulettes, myth grind for the whole Zodiak questline and obtain all 9 Novus, hunts, etc etc if you want, or alternatively, log in as and when you'd like, raid-log and enjoy the many other games out there also, if you'd want. It is a very moderate game, filling in with many side choices within every other patch, while adding a little flavor of challenge every now and then for those who seek some.
The problem with the player base is that they do not recognize the nature and concept behind this game and treat it as it will be the main and only game they play the whole year, as if this was a part-time job or something. Overall this is a fairly casual MMO, if you are looking forward to a more complex game that will make you put in lots of hours grinding end-game and difficult bosses, this is probably not the game for you.