Hey all. I'm a returning 1.0 player trying to transfer from Masamune to Leviathan.

I'm logged out in the Gridania Inn.
I've connected to Leviathan (but not made a character there).
I have no retainers and when I go to hire one I have to customize a new one, which I have not done.
I have no items for sale or with the calamity guy.
I'm not part of a FC.
I own an LS but I don't think that matters. I also cant figure out how to delete it.

What am I doing wrong?