Request to speak to the Senior Game Master

[Lurkios]

I may be ignorant in thinking SE will really investigate the account and actually consider unbanning him when they find nothing terrible has been done. The longer this goes for, the more SE looks bad :/

If he would have not listened to Jhanaka.. He wouldn't be banned.. Meh.

Funny sometimes how good dooers get the short end of the stick and the bad ones run around a lot longer.. Meh.

I get what you're asking, and it's your right to do so - but please, don't act like your friend was some martyr to good here. He doesn't exactly walk away smelling like roses either. He broke the rules. He knew he wasn't allowed to do what he did, he did it anyway. Given that he'd already broken the rules, did he handle the rest appropriately? Yes, he did - no one's debating that, but it doesn't change the fact that he broke the rules in the first place. If it takes them a year to deny him, the fact that they considered it at all was a kindness on their part.

[Rawrrior]

I seriously would not have had the patience to sit around hoping for 2 bloody months. I would have made a new account and just played the game, since its pretty obvious the old account is lost forever.
Yes I realize that means losing a lot of goodies and gil, but hey, if he wants to PLAY, then that's the option.

Yes, I've offered to buy him a new account, but he's still upset at not just because of the ban, but mainly how Square Enix is handling it. Their customer support is just a round about of cut and pasted replies and false reasons. I'm still here because we want answers as to why he wasn't banned on the spot, and just let him get sweeped up in a blanket ban, along with thousands of others, all because he followed directions to store the gil in a retainer for investigation, instead of just deleting the retainer in question. If he would of deleted it, i bet he would still be here :/

It's not just about the items.. We didn't get past level 38, but he did spend hours and long sittings leveling up 2 professions to 50. It's the time we spent together on Mrs Madam and Mister Sirs.

I get what you're asking, and it's your right to do so - but please, don't act like your friend was some martyr to good here. He doesn't exactly walk away smelling like roses either. He broke the rules. He knew he wasn't allowed to do what he did, he did it anyway. Given that he'd already broken the rules, did he handle the rest appropriately? Yes, he did - no one's debating that, but it doesn't change the fact that he broke the rules in the first place. If it takes them a year to deny him, the fact that they considered it at all was a kindness on their part.

I understand that, I'm not saying he should be able to walk away like nothing happened because he helped them, and we both perfectly knew that reporting him could ban him, but the thing is, he wasn't banned, we kept playing together a month after he reported it and exchanged emails and what not with SE. So that tells us he shouldn't of been banned to begin with.

I personally think his ban was an accident since he got caught in the blanket ban for all the gil they told him to store and leave it untouched, and like i said, if he would of deleted it and ignored Jhanaka's wishes, he most likely would still he here, and i wouldn't be here trying to get more information.

I'm not asking for him to be unbanned, though that would be wonderful if it happened. I'm here so he can get the details on his case. If they actually did investigate his account, would it actually be to much to have Jhanaka email Mister Sirs directly (or have Mister open up a support ticket that Jhanaka can pick up) with their findings and the real reason as to why he was banned/ will stay banned, etc etc, cause ban reason of "RMT activities" is NOT the real reason. None of the gil was ever traded, sold, exchanged, used for purchases or given out. And i'm pretty darn sure Square Enix can see EVERYTHING that has gone in his account. So, if his ban reason was for "RMT activities", shouldn't that mean my account should of been banned to since he would give me a few hundred gil to help me afford teleports? He has made me a few of my Armorer pieces to. So if that gil he would give me, or the pieces he made was made with the illegitimate money (which wasn't, he made his OWN gil with Blacksmith starting out), shouldn't i not be here as well? That just makes me believe even more "RMT activities" reason is a big ole fat lie.

All we ask, is for Jhanaka, or someone from Square Enix, can talk to Mister in depth about the investigation on his account, so on and so forth. We would be very happy to know the real facts of his case. Once we get the real information to his case, i will so very gladly thank everyone even more here for supporting us and will let the thread die, without telling anyone the outcome and facts on his case. 2 months of constantly going at it, and i will NOT give up. I'm pretty darn stubborn, and will keep this thread alive till he gets information concerning this case.

Sorry, got carried away again.. Meh. Is this really that much to ask though? :/?