Request to speak to the Senior Game Master

[Rawrrior]

I ask of you to please read everything before making your decision!
Don't just read the part "banned" and comment that he deserves it!
Below are helpful links to posts made in this thread.

If after reading this you guys feel strongly about this and wish to support him,
please consider replying to this thread, with enough support and replies, when
the officials see this thread and how many support him, maybe something will be done!

Thank you for taking the time to read this!

------------Important Posts------------

Mister Sirs post and his screenshots Click me!
Senior GM Jhanaka's post Click me!

----------------Updates----------------

3 Months has passed since Jhanaka's reply (click the link below to see it)
and still nothing has been done (far as we know). Mister has not yet been
contacted in any form or way by Square Enix. All we have is Jhanaka's post
saying they will investigate the account 3 months ago. At this time, his
account is still banned, and not a word heard from SE since the reply :/

I'm not giving up on this Square Enix. This is as much as i can do to stand up
for Mister Sirs in my own way. And, it's not right when all other forms of official support can't
seem to help (Or, don't want to), this is ALL we have left. It's sad when player forums
and Jhanaka's reply on page 3 were more useful to us than official support was.
I'm going to keep trying and trying for even at LEAST more information on this case as to
what they found on the investigation they said they would do, and as to why he's still banned
for "RMT activities". This is NOT the real reason for his banning.
Read the thread below for more information on this whole mess >.<

And for all of you that have stuck around and have shown your support, thank you
so much! ;.; Really means a lot to me! It makes me tear up to know that so
many of you feel the same way as we do ;.; Thank you so much again!

----------Original Post Below----------

I really hope this works.. ;.;! -breathes-

Hello!

A good friend of mine got caught in one of the blanket bans that were pushed out back in september (think it was in September..), and hasn't yet been unbanned. He has put tickets in, and has spoken to live chat support for help on the issue. None of which helped, and all stated his account was permanently banned.

Now, before you call witch on me, please hear me out! I'm posting this for him cause he clearly can't :/

My request is for a way to have my friend speak with the Senior Game Master Jhanaka that contacted my friend in-game concerning his findings on August 29, 2013 at 10:11pm Eastern Time on the realm Midgardsormr.

And there's a screenshot to prove we were approached by said GM..
And please.. Don't flame me or say, it's his own fault and he deserves it.. Here we go..

My buddy in question, Mister Sirs, found a large hole in ARR's uh.. coding?.. where he could hack himself money and items. He reported it to Square Enix, and a few days later, while we were playing, we were approached by GM Jhanaka. He in detail told them how he hacked it, what steps he took and so on and so forth. When he asked the Senior GM on what he should do about the items and money, he said to put everything in a retainer and leave alone for investigation. He did. For a month, all those millions of gil and coins were left untouched for a month in his second retainer. He tried to contact them several times every week or so asking what to do with it and if he can delete that retainer. No reply.

Mister Sirs has all the emails, the tickets, and even screenshots of the conversation between him and GM Jhanaka telling him to keep the things in a retainer on file. All i ask, is if there is ANY way that the Senior GM, Jhanaka and Mister Sirs can talk about this issue, showing him all the screenshots, tickets and emails that went between them, to see if he can get his account unbanned..

Thank you for your time..
I really hope this can some how be sorted/ my request can be fulfilled :/ I just want my friend to be able to get in contact with GM Jhanaka about his account, as he(she?) was the one that contacted him in game.