What people like remidi aren't understanding is just how difficult it is to get this sort of thing fixed. And it isn't something SE themselves can fix.

I can assure you that being a high paying customer does nothing to speed up resolution for troubles like these. I work for a multinational, billion dollar company. And we have these exact same issues.

Level3 is a pain in the backside to deal with. Yes, SE can push from their end (and I suspect they are) but it's going to take a lot of hoping and praying that Level3 actually does anything.

But no, it is not players' ISP that is at fault. It also isn't SE's servers. It's the guys in the middle. And that is why this is a very, very difficult thing to have fixed.

remidi, you are not helping by throwing around insults and trying to bully people by saying they're "white knighting." Most of the people here aren't, they're trying to educate. We all want this fixed as much as you do. But flailing and whinging isn't going to get it done.

What will? I'm not sure. Maybe if enough people provide those traceroutes to Level3 it might get something done, especially if SE's pushing from their side already (which I would highly be surprised by if they aren't).

And as someone before said; SE's not the kind of company to say anything unless they have an exact answer. That's just the Japanese way things are done.