Request for information: ISPs and P2P throttling

[Morpheuss]

Sky Broadband
UK, North West
Server: Hyperion
Data Centre: Primal
Ref No: MHR11956446

I'm going to quote Awimboway's post because it is exactly the same problem I have:

"Since the 14th of January I have had persistent 10-20 second lag spikes throughout the day, every day. Some spikes going on for as long as 5 minutes. I don't lose connection during this time but everything just stops then suddenly all happens at once when the lag spike ends (which I am sure is not good for my computer). Is also making the game basically impossible to play, I can just about get my daily quests done each day but if this is something that can't or won't be fixed soon I will have to stop subscribing as paying for something I literally cannot use seems counter-intuitive."

I raised this first with my ISP they have been profiling the line, sent me a new router, micro filters and boosted the line. Both on the old and new router I could see the incoming speed from the provider was and is 19 Mbps. Considering the package I'm on is 20 Mbps maximum, I can't see how this is the ISP's fault. They have no "choke holding" policy in place for my account as I am on their top end package (unless I jump to fibre optic). Lastly, it makes no difference what time I log on the problem is constant.

[Octagon]

Sky Broadband
UK, North West
Server: Hyperion
Data Centre: Primal
Ref No: MHR11956446

I'm going to quote Awimboway's post because it is exactly the same problem I have:

"Since the 14th of January I have had persistent 10-20 second lag spikes throughout the day, every day. Some spikes going on for as long as 5 minutes. I don't lose connection during this time but everything just stops then suddenly all happens at once when the lag spike ends (which I am sure is not good for my computer). Is also making the game basically impossible to play, I can just about get my daily quests done each day but if this is something that can't or won't be fixed soon I will have to stop subscribing as paying for something I literally cannot use seems counter-intuitive."

I raised this first with my ISP they have been profiling the line, sent me a new router, micro filters and boosted the line. Both on the old and new router I could see the incoming speed from the provider was and is 19 Mbps. Considering the package I'm on is 20 Mbps maximum, I can't see how this is the ISP's fault. They have no "choke holding" policy in place for my account as I am on their top end package (unless I jump to fibre optic). Lastly, it makes no difference what time I log on the problem is constant.

http://forum.square-enix.com/ffxiv/t...=1#post1799388

Demonocracy
"The problem seems to be with one of the servers that your data travels through between your ISP and SE's servers. Seeing as 'VPN' solutions such as Pingzapper and WTFast fix the problem, there must not be an issue with the SE servers (the problems would still exist even when using these tools).

Also seeing as it's just the FF14 connection that is affected (and not anything else internet related) there isn't an issue with the ISPs connections (such as Sky and any others reported).

So while neither SE or Sky/other ISPs are solely to blame, they do need to provide a solution as the route they have set up for their data to travel between each other is faulty. This also explains why not all ISPs are being affected, as different ISPs would have their data travel via different routes.

(This is my current understanding of it, at least.) "

It kinda make sense if all WTFast/pingzapper is doin is just re-routing the traffing to the server which fix the problem. Plusnet user suffer the same problem last year which I think lasted 5-6 weeks before they fix it by changing the route to the server. U find a 9 page topic in their forum about this here.

[Astralos]

Name of ISP: Verizon FIOS (75/35 Mbps)
Country: United States (New York)
Data Center: Aether (Gilgamesh)
Problem Times: During off-peak hours, there is rarely a problem. Then as we approach peak hours, it becomes noticeable extremely quickly.

Problems: Characters and enemies freeze for 4-5 seconds at a time and no actions seem to have any effect, and then the gameplay rapidly accelerates to try and "catch up". After 15 or so seconds, the same freezing/rubberbanding happens again. When crafting, actions take an extra 3-4 seconds to both take effect and refresh in the hotbars. When gathering, each swing of the tool and procuring of items takes 7-8 seconds - and then the gathering items list/window remains onscreen for 3-4 seconds even after each node is exhausted.

I first noticed this once the Data Centers had been added. Before that I only had problems with characters/enemies not loading quickly in congested areas, and not with lag or error codes. Now I still have those problems, in addition to lag, the occasional 90k error code, and being put into queues with a negative number of players waiting.

[Morpheuss]

Sky Broadband
UK, North West
Server: Hyperion
Data Centre: Primal
Ref No: MHR11956446

I'm going to quote Awimboway's post because it is exactly the same problem I have:

"Since the 14th of January I have had persistent 10-20 second lag spikes throughout the day, every day. Some spikes going on for as long as 5 minutes. I don't lose connection during this time but everything just stops then suddenly all happens at once when the lag spike ends (which I am sure is not good for my computer). Is also making the game basically impossible to play, I can just about get my daily quests done each day but if this is something that can't or won't be fixed soon I will have to stop subscribing as paying for something I literally cannot use seems counter-intuitive."

I raised this first with my ISP they have been profiling the line, sent me a new router, micro filters and boosted the line. Both on the old and new router I could see the incoming speed from the provider was and is 19 Mbps. Considering the package I'm on is 20 Mbps maximum, I can't see how this is the ISP's fault. They have no "choke holding" policy in place for my account as I am on their top end package (unless I jump to fibre optic). Lastly, it makes no difference what time I log on the problem is constant.

***UPDATE***

For the last 4-5 days this problem appears to have rectified itself, I have had one 90k disconnection but other than that next to no lag.