Unacceptable and contradictory customer support!!!

[Lurkios]

Possible contradictions aside, Enkrateia, the main problem seems to be that the FFXIV GM team is incapable of performing a lot of functions that one might consider standard, having played other MMOs.

For example, the free company the OP spoke of. I played WoW at one point and had a very similar problem, my guilds owner deleted his character and didn't promote anyone in his place. The GM I contacted was able to transfer ownership of the guild within minutes.

Or my own personal issue, a dungeon bugged and denied rare loot to the entire party, I was told it was lost forever and there was nothing that could be done. When my own power went out causing me to disconnect right after a boss fight a TERA a GM was able to place the loot I otherwise would have received in my inventory, and it wasn't even a problem on their end that caused it.

Again, I'm not saying the GMs don't want help - but they appear to be entirely incapable of doing a lot of the things one would expect a GM to be able to do.