The number of different ways people claim to have "fixed" this problem seems a pretty clear indication that its a major f*ck up on SE's part, yet they barely acknowledge there's a problem and certainly don't appear to be doing anything at all to fix it.
Adding this on top of the various issues the game itself has (despite being "reborn"), and the insane amount of downtime (both the frequency of "maintenance" outages and the ridiculous length of each one), I'm finding it pretty hard to make a case for playing this over some other of the many other MMOs around these days. Sub renewal cancelled. I give em until this first paid month expires to get their sh*t together, but already looking for something else to fill my time (since while this issue persists I can't get in anyway).