Experience with SE Customer Support

[Vahzl]

To the people saying "You shouldn't get compromised in the first place" and "They shouldn't have to give you any tips", you have clearly not read the initial post.

Yes, compromise is your own fault, that isn't under dispute, but if mistakes and lack of judgement never happened, there would never be a need for customer support.

The crux of the issue is that they were being defiant when it came to a customer in need. The simple fact of the matter, and to give you an example using a made up security question:

What is your favorite pizza topping?

Pepperoni

He responded with:

What is your favorite pizza topping?

pepperoni

This is a ridiculous reason to not progress further with a customer request. It is pathetic and to argue otherwise makes you as dumb as the agents themselves who felt that the omission of a single capital letter was enough for them to assume they weren't speaking with the account holder. The account holder who had provided the game key, full address and first 4/last 4 digits of credit card, date of birth, and date of account creation, all correctly.

Denying any hint of service based on the above example is a reason why some companies end up hated by their consumers. You are in customer service to act as a middle man between the player and the policies, it is your duty to use common sense in every case presented to you.

I do not dispute for one second that security information should not be revealed, for if the question was asked, and I said Pineapple, I wouldn't expect them to allow it, however if the right word is given, this is enough to assume you are talking to the right person. The response he got each time, was that his ticket was invalid, and no further information could be given, no reason, no guidance, just tough luck, try again.

If you feel you want to argue they were in the right, sorry, but you are clearly wrong in the head.