Experience with SE Customer Support

[Keftenk]

Nice to see SE still is as fail as ever from the XI days.
I've had some really bad experiences with customer service, Sony probably being one of the worst, but when I contacted them back in the XI days, SE took the prize.

[AdvancedWind]

Yep, people really aren't getting the point.

First off, regardless of the player's fault, this is a service that SE PROVIDES. And if they are willing to recover hacked characters, they should do that without all this madness or simply not do it anymore.

Second, this isn't limited only to hacking. Just ask around and you will find many players that had billing related issues and had problems with SE's customer service. Heck, search on google maps for SE's USA office and you will find complains, lol.

And third, this is FFXIV related. No reason for it to not be posted here.

[Vahzl]

Yep, people really aren't getting the point.

First off, regardless of the player's fault, this is a service that SE PROVIDES. And if they are willing to recover hacked characters, they should do that without all this madness or simply not do it anymore.

Second, this isn't limited only to hacking. Just ask around and you will find many players that had billing related issues and had problems with SE's customer service. Heck, search on google maps for SE's USA office and you will find complains, lol.

And third, this is FFXIV related. No reason for it to not be posted here.

Oh thank the heavens, I really thought I was posting in some kind of battery hen farm for the SE lobotomised.

Thank you for being one of the few that got the point.

[Zenaku]

Never had any issue with SE beside this i went on a live chat to talk about my issue. I put my FF13 item in my beta account not my real account i did not link them so that my problem but still. I was on a live chat talking and they told me they going to fix my issue T2 support then i got d/c from the Chat. i try again and the person told me we can't help you get your code you most go to this website. Then 30mins later i go please just put me on a T2 support they told me they can help me without me doing anything they follow by going "i'm going to switch you to a T2 but am 100% sure they going to tell you the same thing fill this first" I talk to the T2 got my new code for my FF13 item within few hours.

Now in wow i forgot to cancel my account and it took 30$ out of my account. My gf calls and we cancel it and they refund my money within few hours the 2# account took about 2days but that due to my bank taking forever to get money.

Now if that happen to me in ffxi i'm sure hell can't get back my money if i forgot to cancel so by me saying this SE should really fix there support it pretty much useless even the GM in ffxiv are pointless every sense they added the dumb STF you can't even call a GM for anything i use to call them and they had the RMT ban within 1hour now it takes week and sometime never happens.

[Demacia]

Man, I had my original FFXI account hacked and it was a fucking nightmare to get it back. Had to call the SE support center about a thousand times, they ask you a million questions but even then it isn't enough because you have to mail them a NOTARIZED FORM to get your shit back. Took me like 3 months before I was finally able to get my account.

[Jinko]

My FF11 account was hacked a couple years back and I had no problem getting my account recovered.

Had to email them proof of identity but that was all.

Of course they may have changed the way they do things now, as with most thing Customer Service related it generally depends who you get on the other end of the line.

Makes me laugh how people come in here and say "nice story dude, whats your point though", perhaps one day they will have the pleasure of the shoe being on the other foot and we will see what they think then.

[Nero]

Makes me laugh how people come in here and say "nice story dude, whats your point though", perhaps one day they will have the pleasure of the shoe being on the other foot and we will see what they think then.

Makes me laugh how people think to know who had the pleasure of the shoe and who dont.

[Shika]

Sad fact is nowadays it doesn't matter what company you are dealing with- SE, your bank, whatever- customer service levels can be poor and frustrating to deal with; all depends on the person picking up the phone and whether they are prepared to deviate from the sometimes standard responses that they have to queries. I feel your pain, but no offense- I wonder at the point of this thread? Glad your friend got his account back, I have several friends that were hacked in FFXI that had a nightmare experience getting their characters restored and others that had hardly any problem at all.

I can sort of see their point of view that they did not necessarily want to disclose that the wrong ID was being used on the ticket- ok only a capital letter- but if it had been someone else with access to the account information and who did not own it and giving them this clue as to what was wrong, then I'm sure the complaint in this thread would have taken a worse turn.

[Jynx]

Took me 3 months and a notary to get my account back. Can't say I blame SE though, the steps are in place to prevent someone from calling and being like "Hey my account got jacked can I get it back plz? Account name is ____ password? aww man I forgot do me a solid and do it this once."

[Neptune]

That's ridiculous. Just another way they're out of touch with the community. They've got a lot of maturing to do.