They dont need to do anything when Characters got hacked, or ppl were dumb enough to give their password away.

You should be happy if your Character got restored and you didnt loose anything. But then you should thankfull to SE that they did it. There are ToS, which some ppl should read.

No offense really. Im happy if people got their characters back, which got hacked before. But i dont feel sorry if the Character is lost and ppl bitch at SE for having bad support.

Like Gun_Anam said, this is of course the wrong place to post something like that. Just write an Email to the Support and what they can make better, but be nice and patient or you wont get anything.