FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[Mordrim]

What a joke.. I had tickets going on with SE, at first their answer was: " We are aware and sorry for the lag troubles you are experiencing, rest assured we are working on it"

A few days a go i opened a new ticket to try and get some info if they were making any progress, the new and improved response:

We are sorry to learn that you are having troubles with the game. (Acting as if it was the first time i contacted them)
We advise you to reboot your modem and wait a few minutes to re-initialise the content stocked within the modem.
Do not hesitate to contact us again if the problem persist.

What the HELL.... So now you're gonna act as if there is nothing happening, and serve me with the LAMEST fix ever. Rebooting my modem, i mean... SE this is not 1999 anymore.. I am at the point where i may ask my bank to block the payments i made, no reason you should get ANY money from me, you can delete my account all you want, i don't want to deal with companies that spit in the face of costumers.. pff

[Maza]

I'm in Phoenix using Cox Communications on at 25 Mbps line.

I'm in phx with cox also and yes, when harvesting in that area (for me the lag is mostly in quarry) it gets pretty laggy. I don't think sqeex is really going to do anything about it because it would probably take alot of very expensive new equipment on thier side to fix. They have way more subs than they probably thought they would get so I imagine they will wait till the population goes down and fixes itself, the cheap way in other words.

[Wolfoot]

From Europe, playing without VPN, 3s-10s lag
With french personnal VPN OVH 2.5s lag
With US vpn, 1s lag.

On Titan HM, plum, almost impossible to avoid if I can't anticipate.
If I had the bad idea to move in a wrong direction, the server took 1s to undestood I change and then I'm always inside the AOE.

Playing in EU involve Uber reflexes... But... the game is so easy without that...

I pay 15€ month for the game, and 5€ more for a VPN service... just because the EU servers are canadians and take the same way all youtube EU trafic... Why not in England or France like all other MMO do...

So evenings I realy realy hate playing in this conditions, wiping just because the server tell me I'm not where I am... Even by 3 meters !

[Addonex]

I also live in Phoenix using Cox and have had numerous experiences with lag.

The lag started in the early weeks of the game. Monitoring pings/tracerts, I observed that 80% of our traffic time was being spent bogged down in Cogent servers. My wife and I would regularly experience small lag spikes and rubberbanding. Eventually this went away for a few weeks.

Last Monday, the lag started back up again. This time, observing traceroutes indicated our ISP changed us to route through TINET servers, where we again observed a single hop consuming 80% of our travel time to the SE servers. Ping tests indicated our response time was up 40ms from the norm (90-100 to 130-140) with regular 'time out' intervals. The lag was unbearable, and my wife and I would routinely experience outright freezes lasting anywhere from 2-10 seconds. Tuesday through Sunday, we had zero lag issues.

Yesterday comes, Monday again, and we experience the exact same issues (arguably worse, numerous 15+ second screen freezes). Ping was back up to 130+ with regular 'time out' occurrences. And for some reason, the IP of the hop taking the longest appeared to be located in France...

Monday is our one raid night each week where we can guarantee everyone in our FC is on. We started doing a quick Garuda HM kill for someone, my lag was 'ok', but my wife froze up at the first tornado rotation phase and didn't unfreeze until the phase had ended and we had Garuda a few seconds from death. We went to Coil next, where my wife locked up for over 30 seconds after zoning in (her character could move during all of this, but she didn't see server side updates). She and I relogged and we tried to engage ADS. We both kept having constant 2-3 second lag spikes until we finally got hit with a 7+ second spike that got us killed.

Not wanting to waste another Monday raid night, my wife and I logged out, downloaded BattlePing, spun up the free trial (20 minutes) and quick queue'd into Titan for a test run. Ran flawlessly. So we both just paid for 30 days and proceeded to clear turn1-4.

It's sad that it had to come to that, but there doesn't appear to be many other choices available to us if we want to continue to raid reliably on nights where I can only assume the traffic to the servers is high, since it seems unlikely that this will be consciously fixed by either our ISP or SE.

Addonex

P.S.
We had two other FC members that live in Las Vegas that are also on Cox. They've experienced similar (though not as glaring) lag issues the past two Mondays as well. Those two also had to download/pay for BattlePing in order to raid without lag last night.

[Mordrim]

Those two also had to download/pay for BattlePing in order to raid without lag last night.

This is so wrong, i mean if you want to play you have no choice but to pay for an extra third party --(which btw isn't supported by SE so if you get any trouble with you account using a VPN and they *want* to be jerks they have the right to ignore you not saying they will but it just adds insult to the injury)-- and of course you can't know that before purchasing the game unless you research TONS of post to look for your ISP/country...

[Klutz64]

Out of curiosity, I want to know if I'm alone in my lag experience:

You see, when everyone started complaining about lag, I never really had any so I mostly just ignored it. And then SE started doing hotfixes and emergency maintenances, and after each one...

THE LAG ACTUALLY KEPT GETTING WORSE.

Now all of a sudden I'm afraid to use the duty finder because I don't want to screw my party over when I suddenly start hitting lag spikes.

[Jediman]

Out of curiosity, I want to know if I'm alone in my lag experience:

You see, when everyone started complaining about lag, I never really had any so I mostly just ignored it. And then SE started doing hotfixes and emergency maintenances, and after each one...

THE LAG ACTUALLY KEPT GETTING WORSE.

Now all of a sudden I'm afraid to use the duty finder because I don't want to screw my party over when I suddenly start hitting lag spikes.

Dude if you got lag spike check your ISP you might be getting drop connections.

[ntall1]

Dude if you got lag spike check your ISP you might be getting drop connections.

Stop trying to give ppl support. Your last thread intended to "Help" players was removed by SE due to the fact it was 100% wrong, and bad advice. If you really want to help this community. Stop wasting ppl's time, and giving them bad advice.

[Jediman]

Stop trying to give ppl support. Your last thread intended to "Help" players was removed by SE due to the fact it was 100% wrong, and bad advice. If you really want to help this community. Stop wasting ppl's time, and giving them bad advice.

I'm sorry i don't know what your talking about?

[Aeryn_Kalvo]

The problem is as6453.net a.k.a. TATA. Everyone who is routed through that backbone is getting the packet loss and high ping while people going through cogentco.com are fine.