FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[Amcathra]

Another useless evening trying to play in European prime-time. All the problems are ONLY from IP's belonging to square enix on the way to odin server!.

Support staff and technicians from Square Enix is just a bunch of useless tards, and the management is a bunch of selfless pathetic human beings only trying to to milk the cash without putting ANY effort at all into the game. This game is just end up as the first one. TOTAL FIASKO!

Ticket Number: 3121956

[Lurkios]

Another useless evening trying to play in European prime-time. All the problems are ONLY from IP's belonging to square enix on the way to odin server!.

Support staff and technicians from Square Enix is just a bunch of useless tards, and the management is a bunch of selfless pathetic human beings only trying to to milk the cash without putting ANY effort at all into the game. This game is just end up as the first one. TOTAL FIASKO!

Ticket Number: 3121956

This, ladies and gentleman, is a beautiful example of how to get yourself ignored.

[Arkghyom]

It's time...
http://www.fmylife.com/

[ntall1]

I gave up on this two months ago. I know the issue is slightly beyond SE's ability to deal with over night. But the lack of official statement on the issue is why I will not even be thinking about re subbing in the future. This is not the first game from SE to have issues like this with little to no support.

I originally wanted to play this game BECAUSE it was a sub based game. I was under the impression that the game would be better than other MMO's out today because players would be paying monthly for it. What makes me mad here is that I get better support, and communication from f2p games, and that should not be. The only reason players are paying subs for this game is because SE is greedy. This game is no where near the quality that one would expect for a subscription cost, and the support and communication from the company is by far the worst I have seen in years.

When I try to think back on the last game I played that had this many issues and total lack of communication and support from the company... Turns out it was also SE. Starting to form a pattern here.

Fool me once, shame on you. Fool me twice... shame on me.

[Setzer_Gabbiani]

I gave up on this two months ago. I know the issue is slightly beyond SE's ability to deal with over night. But the lack of official statement on the issue is why I will not even be thinking about re subbing in the future. This is not the first game from SE to have issues like this with little to no support.

I originally wanted to play this game BECAUSE it was a sub based game. I was under the impression that the game would be better than other MMO's out today because players would be paying monthly for it. What makes me mad here is that I get better support, and communication from f2p games, and that should not be. The only reason players are paying subs for this game is because SE is greedy. This game is no where near the quality that one would expect for a subscription cost, and the support and communication from the company is by far the worst I have seen in years.

When I try to think back on the last game I played that had this many issues and total lack of communication and support from the company... Turns out it was also SE. Starting to form a pattern here.

Fool me once, shame on you. Fool me twice... shame on me.

^this.

and bump.

[Ervin]

For me the lag is a game-breaker. I thought about taking a semi-break when BF4 was released, just do the important stuff like getting the weekly tome cap. Turned out that grinding those tomes with lag everynight wasnt as fun as playing BF, so after 2 days of doing a few instances for tomes I stopped logging in.

My sub is up in a few days and I highly doubt I'll resub for another month. Patch looks interesting, but with the horrible lag it wont be enjoyable or worth the monthly fee.

I cant remember the last game I played that had this many issues for such a lengthy period of time and zero communication with the players. If I knew this was going to be the case I wouldnt have wasted time and money on this game in the first place.

[Gothmog]

It's a routing issue, not really SE's issue. I have Time Warner Cable, and when I use my connection normally, the lag is horrendous. However, if I use my VPN with a totally different route, I have no lag issues whatsoever.

[Raist]

It's a routing issue, not really SE's issue. I have Time Warner Cable, and when I use my connection normally, the lag is horrendous. However, if I use my VPN with a totally different route, I have no lag issues whatsoever.

If only more people understood this... no matter how many times it's been shown to be true, some just refuse to accept it. Guess it's just easier to whine and complain then to follow the proper support process and actually get it fixed. All it took to get mine resolved was to take a few tracerts, open a suppoprt ticket with SE, and send a few emails to my ISP. Sure, it's been an ongoing process, but Time Warner has been working on it, and it continually improves.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\DarrenBoyd>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

<initial hops removed for security>
  4    26 ms    23 ms    27 ms  xe-7-0-0.chrlncpop-rtr1.southeast.rr.com [24.93.64.42]
  5    26 ms    31 ms    32 ms  bu-ether34.atlngamq46w-bcr00.tbone.rr.com [107.14.19.48]
  6    28 ms    28 ms    29 ms  ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
  7    80 ms    79 ms    80 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  8    79 ms    75 ms    74 ms  be2050.ccr21.atl01.atlas.cogentco.com [154.54.0.165]
  9    88 ms    86 ms    91 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 10    96 ms    96 ms    94 ms  be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31.118]
 11   121 ms   111 ms   107 ms  be2106.ccr21.ymq02.atlas.cogentco.com [154.54.3.50]
 12    49 ms    51 ms    50 ms  38.122.42.34
 13    63 ms    64 ms    64 ms  10.2.2.1
 14    64 ms    99 ms    64 ms  192.34.76.2
 15    63 ms    63 ms    68 ms  199.91.189.234
 16    63 ms    63 ms    63 ms  199.91.189.74

Trace complete.

They've brought me back to Charlotte again, but this time around I'm not getting the 25-48% packet loss. It's still pulling in around 7% during prime time, but it's a VAST improvement. Not bad for about 15 minutes of work pulling in the PROPER people to resolve the problem.

[Setzer_Gabbiani]

If only more people understood this... no matter how many times it's been shown to be true, some just refuse to accept it. Guess it's just easier to whine and complain then to follow the proper support process and actually get it fixed. All it took to get mine resolved was to take a few tracerts, open a suppoprt ticket with SE, and send a few emails to my ISP. Sure, it's been an ongoing process, but Time Warner has been working on it, and it continually improves.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\DarrenBoyd>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

<initial hops removed for security>
  4    26 ms    23 ms    27 ms  xe-7-0-0.chrlncpop-rtr1.southeast.rr.com [24.93.64.42]
  5    26 ms    31 ms    32 ms  bu-ether34.atlngamq46w-bcr00.tbone.rr.com [107.14.19.48]
  6    28 ms    28 ms    29 ms  ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
  7    80 ms    79 ms    80 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  8    79 ms    75 ms    74 ms  be2050.ccr21.atl01.atlas.cogentco.com [154.54.0.165]
  9    88 ms    86 ms    91 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 10    96 ms    96 ms    94 ms  be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31.118]
 11   121 ms   111 ms   107 ms  be2106.ccr21.ymq02.atlas.cogentco.com [154.54.3.50]
 12    49 ms    51 ms    50 ms  38.122.42.34
 13    63 ms    64 ms    64 ms  10.2.2.1
 14    64 ms    99 ms    64 ms  192.34.76.2
 15    63 ms    63 ms    68 ms  199.91.189.234
 16    63 ms    63 ms    63 ms  199.91.189.74

Trace complete.

They've brought me back to Charlotte again, but this time around I'm not getting the 25-48% packet loss. It's still pulling in around 7% during prime time, but it's a VAST improvement. Not bad for about 15 minutes of work pulling in the PROPER people to resolve the problem.

Sadly, you misunderstand that not every problem that concerns ingame lags is solved by contacting the provider. I already opened a ticket with SE days ago - still no response in any way. The connection i get from my provider has been tested - everything fine on that side.
If this would be an early access game, an indie game still in development or anything else, okay i would understand. But a game that has been redone and has been released months ago with a monthly fee? Every hint & tip i read so far has been provided by players - not support. Asking a monthly fee for that kind of unfinished product is just ridiculous.

[HugeDino]

It's a routing issue, not really SE's issue. I have Time Warner Cable, and when I use my connection normally, the lag is horrendous. However, if I use my VPN with a totally different route, I have no lag issues whatsoever.

Yeah, it's proven to be a routing issue, but how has SE, when some of the longest-running forum threads are about this specific issue, not given any official statement on it? If this is a routing issue that's ISP specific, why is it ONLY this game that anybody has a problem with? If it is strictly a routing issue one would think Square has the means to make a phone call to TWC and make the routing for their game stop sucking ass. I've sent multiple tickets to SE and gotten the same canned response, saying
"Regarding your request for technical support. Please find your answer below. If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.",
even though I clearly outline the issue, provide tracerts, links to forum threads of others with the same issue, and certainly do NOT describe it in any way to lead someone to believe I am somehow disconnecting from the game. I'm calling Square tomorrow.

If only more people understood this... no matter how many times it's been shown to be true, some just refuse to accept it. Guess it's just easier to whine and complain then to follow the proper support process and actually get it fixed. All it took to get mine resolved was to take a few tracerts, open a suppoprt ticket with SE, and send a few emails to my ISP. Sure, it's been an ongoing process, but Time Warner has been working on it, and it continual
blahblahblahblah
I'm not getting the 25-48% packet loss. It's still pulling in around 7% during prime time, but it's a VAST improvement. Not bad for about 15 minutes of work pulling in the PROPER people to resolve the problem.

Nobody paying for this game monthly should have to jump through hoops to get a half-ass result on the issue of horrible lag/freezing/rubberbanding issues. Square needs to buck the f*ck up and realize this problem, or else I'm not renewing my sub, and I'm personally going to the Squeenix offices and giving a wedgie, swirlie, and handjob to EVERY Square employee that helped create and ignore this problem.