FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[Sirwaz]

I recently switched servers from Cerberus to Ragnarok to be with my friends, and ever since then i've been unable to play any dungeons. It starts off with me being unable to target party members (they are standing in 1 spot a mile away from the fight, but still doing all the moves), then i get the 5-second freeze/speed-up thing, then i get error 90000. As a healer, this makes it impossible to do anything except sit in town chatting. Even then i get 90000 every so often. I never had this problem on Cerberus so i'm wondering if that has anything to do with it, or it happened to start when i switched

I spoke to my ISP (Plusnet, i'm in UK) and they said it's not their problem as my internet is working perfectly fine on everything but FFXIV. I play on PS3 and i make sure nothing else is using my router when i play, but it isn't helping.

[bebop_bo]

It's a multi-level issue that is not entirely on SE's end, not entirely within their power nor responsibility to resolve--so you need to bring the ISP's in to help out (yours, theirs, and all the others in between).

Open a support ticket with both your ISP and SE, giving specifics about your connection---preferably including the results of a tracert to the 199.xxx.xxx.xxx IP your client is using. At the very least, include the IP address of the server your game actually is using and let SE know who your ISP is and what city/state. This gives them a glimpse of where you are coming from and going to, and affords a means to at least have a list of all the players in between you and SE. With any luck, it may provide some clues as to a potential choking point in route they can investigate and hopefully get at least that part of your problem resolved.

then its pretty much epic fail as its prob 100's of different ISP's from around the world along with SE's customer service that simply don't reply.... funny that all other mmorpgs ive played & some i still play i dont have this problem.. ONLY on SE's servers for FFXIV.. & im not alone..so to me it kinda points to SE's end...100%.

[bebop_bo]

I recently switched servers from Cerberus to Ragnarok to be with my friends, and ever since then i've been unable to play any dungeons. It starts off with me being unable to target party members (they are standing in 1 spot a mile away from the fight, but still doing all the moves), then i get the 5-second freeze/speed-up thing, then i get error 90000. As a healer, this makes it impossible to do anything except sit in town chatting. Even then i get 90000 every so often. I never had this problem on Cerberus so i'm wondering if that has anything to do with it, or it happened to start when i switched

I spoke to my ISP (Plusnet, i'm in UK) and they said it's not their problem as my internet is working perfectly fine on everything but FFXIV. I play on PS3 and i make sure nothing else is using my router when i play, but it isn't helping.

im also with plusnet, but the same thing also happens on a dedicated ISP that i use in work... tbh though unless enough people cancel there subs until its fixed (if ever) SE we will just continue to fob us off again & again..as long they get there monthly subs coming in they wont give a shite. Any decent company would have by now realised there are major issues within there network & would have re-inbursed our subs or at the least let us play for free until the problem is sorted...what do SE give us? ...5 days to transfer to a diff server for free! just a quick glance as these forums alone would be enough for any SE employee to think "houston we have a prob" pathetic.

[bebop_bo]

heres my ping from EVE server:
Pinging 87.237.38.200 with 32 bytes of data:
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=28ms TTL=245

Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 28ms, Average = 23ms

& now my ping from FFXIV server done 2 sec later:

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=181ms TTL=238
Reply from 199.91.189.39: bytes=32 time=184ms TTL=238
Request timed out.
Reply from 199.91.189.39: bytes=32 time=184ms TTL=238

Ping statistics for 199.91.189.39:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 184ms, Average = 183ms

gogo SE!

[Jediman]

I recently switched servers from Cerberus to Ragnarok to be with my friends, and ever since then i've been unable to play any dungeons. It starts off with me being unable to target party members (they are standing in 1 spot a mile away from the fight, but still doing all the moves), then i get the 5-second freeze/speed-up thing, then i get error 90000. As a healer, this makes it impossible to do anything except sit in town chatting. Even then i get 90000 every so often. I never had this problem on Cerberus so i'm wondering if that has anything to do with it, or it happened to start when i switched

I spoke to my ISP (Plusnet, i'm in UK) and they said it's not their problem as my internet is working perfectly fine on everything but FFXIV. I play on PS3 and i make sure nothing else is using my router when i play, but it isn't helping.

Dam I'm with talktalk one of the rubbish in the UK I got no problem with them or the game.

[Raist]

heres my ping from EVE server:
Pinging 87.237.38.200 with 32 bytes of data:
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=22ms TTL=245
Reply from 87.237.38.200: bytes=32 time=28ms TTL=245

Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 28ms, Average = 23ms

& now my ping from FFXIV server done 2 sec later:

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=181ms TTL=238
Reply from 199.91.189.39: bytes=32 time=184ms TTL=238
Request timed out.
Reply from 199.91.189.39: bytes=32 time=184ms TTL=238

Ping statistics for 199.91.189.39:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 184ms, Average = 183ms

gogo SE!

Well, for starters, that server is in Iceland and not Montreal.
http://myip.ms/info/whois/87.237.38.200

And there are many of us in the US who have had latency issues with their servers in the past. Especially the DUST514 players... omg, that was nightmarish at times.

And a single ping does not tell much either. You stand a better chance of seeing something useful in a pathping, or at least a tracert. For example, from my system:

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

<Initial hops removed for security>
  4    29 ms    26 ms    30 ms  24.93.64.128
  5    32 ms    34 ms    34 ms  ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
  6    32 ms     *       32 ms  ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
  7    36 ms     *       40 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
  8   116 ms   116 ms   133 ms  if-3-2.tcore2.NJY-Newark.as6453.net [216.6.87.10]
  9   111 ms   111 ms   114 ms  if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
 10   162 ms   116 ms   141 ms  if-7-2.tcore1.L78-London.as6453.net [66.198.70.26]
 11   119 ms   119 ms   124 ms  if-1-2.tcore2.L78-London.as6453.net [80.231.130.122]
 12   120 ms   121 ms   119 ms  if-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 13   113 ms   113 ms   111 ms  if-4-0-0.core4.LDN-London.as6453.net [80.231.62.26]
 14   110 ms   110 ms   110 ms  ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]
 15   111 ms   110 ms   110 ms  srv246-f.ccp.cc [87.237.37.246]
 16   115 ms   117 ms   112 ms  srv200-g.ccp.cc [87.237.38.200]

Trace complete.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  4    29 ms    30 ms    26 ms  24.93.64.124
  5    34 ms    34 ms    34 ms  107.14.19.20
  6    32 ms     *       33 ms  ae1.pr1.dca10.tbone.rr.com [107.14.17.202]
  7    36 ms    34 ms    37 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
  8    57 ms    55 ms    58 ms  if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
  9    55 ms    56 ms    58 ms  64.86.85.1
 10    56 ms    55 ms    53 ms  if-10-2.tcore1.TTT-Scarborough.as6453.net [64.86.32.33]
 11    57 ms    64 ms    62 ms  if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
 12    57 ms    56 ms    55 ms  if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
 13    63 ms    67 ms    55 ms  66.198.96.50
 14    66 ms    57 ms    59 ms  192.34.76.2
 15    56 ms    64 ms    69 ms  199.91.189.234
 16    55 ms    55 ms    53 ms  199.91.189.39

Trace complete.

Notice how when tracing to both the IP's you gave, there are problems in the DC/VA area? It's going tit's up with potential packet loss or extensive delays around the handoff from my ISP to their routing partner, TATA--one of the handful of third party ISP's that are at the root of a LOT of users problems with this game. The fact that shaping rules are causing ICMP to get clamped down at that point is evidence there may be a congestion problem around that section of the route.

That is what we are talking about--trying to get some accountability from these middle-men that are dropping the ball.

[VZero]

Bump.

I'm getting 134 ms when I ping 199.91.189.39, but lag seems to vary between 2-5 seconds. It's so bad right now that the Harvesting panel remains on screen (and I can move) after I'm done harvesting a node near Camp Tranquil. Note - it's especially bad near camp tranquil for some reason.

I'm in Phoenix using Cox Communications on at 25 Mbps line.

[AncientCetra]

bumping again,

I've run an internet test on my connection and this was the result.

Start: Mon Oct 28 8:39 PM
Upload Speed: 22 Mbps
Download Speed: 64 Mbps
Latency: 21 millisec
Cox Market: Las Vegas


Netflix loads fine, my other online games load and run fine with no problems. THIS IS ON SQUARE ENIX'S SIDE!! Blaming the ISP provider is just a cop out on their part to the fact that they grossly underestimated the amount of server space they would need. I hope they get on it soon otherwise this game will tank just as bad as 1.0.

[bebop_bo]

Bump.

I'm getting 134 ms when I ping 199.91.189.39, but lag seems to vary between 2-5 seconds.

thats exactly what happens to me. (aka rubber banding).

[Aeryn_Kalvo]

thats exactly what happens to me. (aka rubber banding).

Yep same here.. ping goes from 41ms to 120ms and then packet loss creeps in. The rubber banding is most likely being caused from packet loss not the ping itself.