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  1. #1
    Player
    Namir's Avatar
    Join Date
    Aug 2013
    Posts
    51
    Character
    Asraphel Aetherwind
    World
    Cactuar
    Main Class
    Arcanist Lv 86
    Quote Originally Posted by shenirio View Post
    so after waiting in queue for hours I finally got one of there retarded agents and this is how it went.
    Agent Joseph M: Sorry about that wait, I did check with the billing and fraud department, unfortunately *WE CAN NOT GUARANTEE ACCESS TO THE GAME* outside of the support territories, those being Japan, European, and North American. The card was just not able to be applied currently, most likely because of the card's registered area if it is the xxxx.
    You: what kind of bullshit is that
    You: you sell a product but it is not a guarantee it will work in certain regions?
    Agent Joseph M: The error codes are most likely because THE GAME ISN'T FULLY SUPPORTED IN YOUR REGION. (What does that mean so it's just somewhat supported??) Agent Joseph M: Unfortunately all we are getting is a general error, there isn't a specific reason given. However as the "my location" are not within the support regions WE WOULD NOT BE ABLE TO GUARANTEE SERVICE.
    You: i thought this was a world wide game
    You: you sell a product but cant guarantee the service for certain regions?
    You: this sounds like fraud to me
    You: my brother in the next room can pay for his account but i cant
    Agent Joseph M: It is only in the support areas listen on the web site, you would need to select a region in order to create the account. Only the support regions are available to be selected.
    Agent Joseph M: Some people may be able to get the account to work outside of these regions, but IT IS UNSUPPORTED.
    You: so you are telling me you took my money for a game that i cant even play
    You: tell me what that sounds like to you
    Oook so according to this rep SE sold a game to regions where they were not sure if they would be ully supported?? Wtf is that? I believe that's grounds for a lawsuit...
    (0)

  2. #2
    Player
    shenirio's Avatar
    Join Date
    Jun 2013
    Posts
    17
    Character
    Hellz Inferno
    World
    Lamia
    Main Class
    Arcanist Lv 37
    Quote Originally Posted by Namir View Post
    Oook so according to this rep SE sold a game to regions where they were not sure if they would be ully supported?? Wtf is that? I believe that's grounds for a lawsuit...
    That is what it sounds like to me, i have been looking around the web to find a way to get there fraud system out in the light not just keep it all here on these forums. I was able to pay for y sub back in 2010 but now i get this bullshit bout it is no supported in my region for 2.0.
    (0)