Payment Method Registration Errors [Error Code 401 and 601]

[1889]

I always get that 601 error, so I have to buy game time cards, and can't have additional retainers

[Tonberry_Hugs]

I'm giving SE until the new year to fix this problem, if they haven't figured it out by then I'm done with this game. Add me to the numerous other people who have left the game due to SE's incompetence. They've had PLENTY of time to either fix this or come up with a workaround. I have been without my extra retainers for far too long now & I cannot purchase ANYTHING from the store. Considering they just released a host of new items, some of which I would REALLY like buy, you'd think that they would maybe at least have an alternative way to make purchases. We WANT to give you our MONEY. I want to buy things from you. This is not difficult. I have NEVER experienced problems with payment in ANY other MMO I have ever played, this is unacceptable.

[loupferschke]

This is shit, I can't even add my mastercard and it's been like 1 year ago and there are no patch to fix the bug, cmon square enix

[AndreSilva88]

i bougth crystals whit my credit card... it charged me and no crystals in my account what shout i do?

[wolfstealth]

I was having this issue as well when I resubbed. Thing is that there wasn't an issue when I ressubed, nor when I paid for my retainers again the issue occured when I tried to transfer my character. 401 on everything, multiple cards and financial institutions, it did not matter. After a week I called SE and got a very helpful rep who was able to reset my 5 day block and inquired about which card I wanted to use for the transaction. Well it worked I wish I could recall the name of the rep that helped me because he performed some miracles where others haven't been able to. As of now since the optional items are up, I am unable to purchase anything EXCEPT for with the one card that I discussed with the rep. I don't know what he did or how but I love him for it, and i wish that whatever he did was common knowledge in the support office so that my Fiance who is having the same issues could get transferred to my new server now too.

[ManweSulimo]

Bump. Maybe if we can keep this at the top of the list someone will at least reply for heaven's sake.

[siverstorm]

Bump. Maybe if we can keep this at the top of the list someone will at least reply for heaven's sake.

You just bumped a sticky :P

I don't think a single rep has responded in this thread since it was made, but I'm not about to go skim through 114 pages to find out.

[Fyana]

I randomly got an email saying a payment failed and my sub was cancelled, and I cannot renew it for the life of me? It's also the weekend, so I can't contact support. SE really wants me to quit, huh...? :<

Also yeah, not my card, I called and checked up on it and everything. Tried other cards too.

[touya]

You can add me to the list of people who still can't get back in after a year! I quit when this problem first came up (cause of college ) and now that I have the time to come back....I can't subscribe and play. I was happy to come back and made a new character and everything on a new server with friends because they couldn't join my old server with my level 50, and now none of us can get any forms of payment to go through haha. Squareenix either hates money, or hates their fan base. I'm thinking it might be both. Because when I checked on the options in mogstation to buy, there isn't a paypal option, and the ultimate pay thing just goes to a "Page cannot be found" link haha. Guess I'll be calling them shortly to see if I go give my money to another company. God I hope I'm not going back to WoW......

[siverstorm]

FINALLY GOT IT WORKING.

No idea why. After a month and a half of bullshit here's what I did:

1) UNREGISTER your card from your account.
2) Wait 24 hours from the exact time you unregistered (I waited 25+ to be safe).
3) Re-register your card and try to buy something (Purchased fantasias and my retainers again I used IE for it with no plugins/extensions).
NOTE: 3.5) If errors persist after 24 hours unregistered, the only other thing I can think of is to wait 30 days.