Payment Method Registration Errors [Error Code 401 and 601]

[Imoye]

I finally broke down n said f it let me sub cuz I really do want to play. So on top of the 60 I gave to SE for the collectors edition (psn) I have to pay monthly to play the game which imo is a rip off. If this was squares intention the whole time it should of been a free to pay similar to DC but whatever that's life, I just never heard of an mmo in which u have to pay for the game itself n then the gameplay. So I headed over to the mog station put in my cc info n I get nothing but errors 401, 601.... Bravo SE for making a sucker out of me n everyone else who purchased your "free trial". I like the game itself but the way you guys are trying to get rich shame on you, besides I checked out the server I was playing on Siren on my friends game n yea there are ppl playing but no where near the amount I use too see. I wonder why?

As much as I dislike all the issues that are currently going on, this is a subscription based MMO, and it says so clearly on the box.

WoW is subscription based, Rift used to be, SWTOR used to be etc. That said, SE currently doesn't deserve anyone's money. I think I'm done trying to sub for this game. Isn't worth the time or effort.

I'll just go play something F2P and put the money in my savings account.

[xardan]

Seriously this is an absolutely disgrace. My house mate has been trying to pay registration to this game for nearly a week and is getting no-where.

Hes contacted his bank, visa and everything is clear on their end, but SE continues to do nothing despite him spending hours and hours in emails and chat with them trying to resolve it. Hes even emailed a scanned copy of his credit card to them which they requested days ago and yet nothing has been done.

Its absolutely pathetic, i love the game but i will be playing something else as soon as my sub runs out, because you just cant treat customers like this and until SE learns this they wont be making any profits.

[angel465]

As much as I dislike all the issues that are currently going on, this is a subscription based MMO, and it says so clearly on the box.

WoW is subscription based, Rift used to be, SWTOR used to be etc. That said, SE currently doesn't deserve anyone's money. I think I'm done trying to sub for this game. Isn't worth the time or effort.

I'll just go play something F2P and put the money in my savings account.

Didn't get the box version Downloaded on PSN, which brings me to my next point why cant I sub on the psn network?

[InoriYuzuriha]

LOL
just tried SE support chat and all I got is "check everything, wait for the block and try again"
GG...

[Soujiro]

Should I buy the game for PC Platform for getting a free month again? and starting all over again? SE please fix this shit we payed for your game and you aren't giving us the service that we paid for.

[Devuse]

Well, guess I am like a lot of people in this thread SE, love your game but your customer service is a disgrace.

Interesting in this day and age that a company can be doing so well that you don't need money. It really can't be that hard for you to collect a payment, or speak to the major credit card providers you have listed to make sure they will clear the way for you, can it?

There are other games that will, and have already taken your money so I guess you are now at the back of my service queue.

Be careful of how light you want the loads on your servers to be SE. In the coming weeks you may get your wish, and yet another failed game executive may well be asked for his apology letter and to fall on his sword for the good of this company. History does seem to repeat round here.

Well, off to play other things(and give others my money)

Regards,

Devuse.

PS Yes I realise that SE more than likely does NOT bother reading these threads.

[Shawnji]

I sent an an e-mail to support and basically got the same response. I live in Japan, but have a US debit card that's tied to my valid address in the US, but it just doesn't want to go through. I've opted to use paypal, but I'm stuck waiting the three-five days for them to move the funds from my bank account. Then I'll have to hope PayPal works, otherwise I'm SOL. I was inclined to think the issue was legitimately with my bank at first because I've had a similar issue adding funds to PSN with the same card, but after seeing how many people are having issues, I'm not sure what to think. It's also through Visa, so I'm curious if it's the issue that other guy was talking about a few pages back.

Regardless, I think Square-Enix needs to find some way to make this whole process easier on their customers. In this age of constant international travel, you'd think I ought to be able to just buy a Crysta card here in Japan and use it whether I have a US account or not.

[NGdraconoss]

i paid my fee almost two days ago, using credit card, i've waited a email or something, but nothing happens, i'm missing something? I'M LOOKING FOR SOME HELP !, i can't found what to do. SE you should put more info on your pages and fix these ERRORS, nice game, i loved FF series until now, sooooo lame services and logistics.

[NGdraconoss]

I can't play because SE doesn't let me pay my subscription fee ... and i paid my fee almost two days ago, with credit card, no error launched and i've waited a email or something, but nothing happens. AND NO TECHNICAL SUPPORT, I'M LOOKING FOR SOME HELP ! i'm trying on every post of SE and no enough info.

[T2teddy]

I just tried to sub because my time ran out while I was out of town.
What do I get

An error has occurred..
Please confirm the status of any relevant options and then try again.
As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.
If you are registering a payment method with a payment service provider, please contact them directly.
(Error code: 601)

So, I clicked the back button at the bottom of the page as told to do to review my account and got this:

ERROR (-24202)
A technical issue has occurred.
Try accessing the site again. If the issue still has not been resolved, please contact the Square Enix Support Center.

I want to play the darned game dudes! This is ridiculous.
Tribal Wars takes it, GW2 took it, Rift takes it and WoW also takes the SAME CARD.

so what's your problem?