Payment Method Registration Errors [Error Code 401 and 601]

[Tyro]

I had this problem, too. Error 401 and 601. My boyfriend and I tried to pay with the same credit card. For him it just worked fine. I got the errors.

Square Enix asked me via Email to send them a picture of my credit card and make sure that the first 12 digits of the card are blacked out. You then have to send it to sel-id@square-enix.com including your ticket number because the standard email-address filters out all the attachments.

I sent them the picture and today (4 days later) I got an email that my problem is fixed and I can register and use my credit card for subscription.... and now I'm back in game.

Hope this helps you guys and solves your paying problem, too.

Will try this... what do you write on "Subject" and the body of the mail?

[Gandrake]

Please note any amounts of £1/?1/$1.45 removed from your account during each attempt are only test transactions, which will be refunded very soon if they have not already.

Should the issue persist after taking these steps, please contact us again with your Square Enix account ID, email address and the details of the failed transaction.
We will then forward your details on to the relevant department for investigation and will get back in contact with you as soon as possible.

Kind regards,

The Square Enix Support Centre Team

This email came to me just now hopefuly that helps people about the money in there account been taken.

[ReNuhGade]

^ Thank you very much on the info

[RubySt]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

[Bleizahr]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

Thanks Ruby! If all these steps can actually fix the problem it would be great! Many friends in my linkshell have this payment issue right now, I will let them know about this.

[Uchia]

I want to know why did you guys release FFXIV for the ps3 and then you can't pay for the game through PSN or use the PSN cards to pay for the game online, so if people don't have a credit card they're basically screwed because of your stupidity?

[ReNuhGade]

The site is now down for maintenance, could this be a possible fix?

[Rhela_Targaryen]

So after waiting on hold with SE for an hour and a half a person told me that i could buy crysta through a different billing account that they use called Ultimate Pay. When you go an select your payment selection (where you pick pay pal, master card, visa, blah blah blah) there is a option underneath them called ultimate pay its kinda colorful hard to miss. USE IT! it actually works. no error 401 or 601 on my end

[ReNuhGade]

I've have used the ultimate pay with the same visa card I've been trying to use, but I still get the 401 error?

[sephyr]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

I tried to click the link so I could check the info, unfortunately, it now says: "The Knowledge Base article you are attempting to access does not exist." I have the best luck in the world.

Did some checking, the URL has changed. Here's the new link for the same article: http://support.eu.square-enix.com/main.php?id=5383&la=2