Payment Method Registration Errors [Error Code 401 and 601]

[Guammasa]

4 or 5 days left....

so by next week there will be pandemonium within this thread...

of course that is if this issue is as common as it seems to be.

I got a email saying to contact customer support via phone or livechat (lol chat support) but I have this sinking feeling that I'm going to be met with some idiot that doesn't know Guam is a US territory and will automatically tell me that its a region issue or of the like.

Going to try calling at 3 or 4 am my time to get through to support only to likely be let down and told its my fault they can't take my money.

I almost feel like SE just stole an upward of 100 bucks from me since I bought a PS3 CE and a PC CE. Feel like an idiot at the moment for expecting better of SE.

[Orion31]

4 or 5 days left....

so by next week there will be pandemonium within this thread...

of course that is if this issue is as common as it seems to be.

I got a email saying to contact customer support via phone or livechat (lol chat support) but I have this sinking feeling that I'm going to be met with some idiot that doesn't know Guam is a US territory and will automatically tell me that its a region issue or of the like.

Going to try calling at 3 or 4 am my time to get through to support only to likely be let down and told its my fault they can't take my money.

I almost feel like SE just stole an upward of 100 bucks from me since I bought a PS3 CE and a PC CE. Feel like an idiot at the moment for expecting better of SE.

Hey another Guam player... yeah I'm from Guam having the same issue as well and I'm a Legacy player as well and haven't been able to play since my Legacy trial ended. I've submitted 3 support tickets already, even quoting SEs Software License agreement for FFXIV where it states that Guam is part of the American Region, which includes North America, etc... It even states that their agreement is a legally binding agreement, so I'm wondering if this can go up another notch since they are not fulfilling their end of the agreement... I'm not sure though since it's their payment system that is screwing us over but either SE does not want to do anything, or can't do anything... idk? If you call and are able to find a solution please PM me, I'd like to know as well. I'm hesitant to call as their support number is not a toll free number and don't want to wait the 1 - 3 hours to talk to someone that will tell me it's fault, my banks fault, or any number of their canned response that doesn't accept any responsibility for the issue.

Oh and do you know if other Guam players are having this same issue?

[Guammasa]

...Oh and do you know if other Guam players are having this same issue?

So far, the ones I play with all have this issue. One of them has a friend that went and bought another copy of the game and registered it as US and was able to setup the subscription without fail. I find it stupid that I have to buy another two copies of the game in order to set it up so I can play. I read earlier that calling them to change the region doesn't work, but I'm likely to try that anyways. If we can't pay for the subscription then why the **** did they even bother to release the game here? The longer this goes on, the more I feel I have been stolen from or denied the advertized service.

I specifically like how there is zero comment or reply from devs or mods about this. It just further shows that SE doesn't care about the customer population with this issue. xx% can't play? oh well, that is less than 1% of total so who gives a ****, tell them its their fault and ignore it after. They'll all quit eventually.

Like I've said before though, another week and all hell is going to break loose when everyone else that has this issue starts jumping through hoops.