Payment Method Registration Errors [Error Code 401 and 601]

[Orion31]

Not sure if someone has mentioned this. I have seen where others have used the ultimate pay through other web sites, but how i did it was to go in like your adding Crysta select the ultimate pay option. There you will have three tabs. One for credit/debit, one for PayPal, and one for other. I selected the CC/debit there and it took my card to add Crysta. Then i applied the Crysta for my service account and it worked fine. All on the Square-Enix site to add Crysta then the Mog station to activate the account. This was also done right after i had tried to use my credit card on the Mog station to activate my service account. It is definitely something on their end, but i was able to do it easy enough without having to go to game stop or whoever for the ultimate pay card.
Just my 2 cents take it or leave it. But either way it is still something on your end Square, Should really get it figured out.

Reason why people were using the Ultimate Pay Card was because their credit cards was not being accepted for some reason or another and so they went that route. The problem other people and me are having, is that there is no other option given to us other than to pay with credit card which is constantly not being accepted either to pay for the service itself or to pay for Crysta. Also Crysta is not available in all countries, so that option is out for those people and me as well.

[Ravn]

I cannot make a payment or buy crysta.
A week of bs and unanswered e-mails has made me very cranky.
I have not successfully gotten into a chat or phone support-not for lack of trying.
My patience has officially expired.

[Guammasa]

The only options available to me are Credit Cards. Have been trying to set up a subscription for almost 3 weeks. I do not understand why a customer has to jump through hoops before the service provider takes their money. SE has people shouting at them to take their money but is ignoring the issue that they're having, saying it isn't their problem. So, when everyone's 30 days wear off and an xx% of them have this issue will it be a problem? Does it take a mass exodus for a company trying to make a profit to realize this needs to be fixed? Great business plan SE, great. Make me excited, make me want to play, make me wait in line to talk to customer servobots, then tell me you can't take my money and its my fault.

[LiadansWhisper]

I just tried to set up my subscription. I'm getting Error 601. :-\ Square, why don't you want my money?

[Divinehero]

well decided to try again today and it finally let me register and activate my acct.. it's a freakin miracle

[Orma]

well decided to try again today and it finally let me register and activate my acct.. it's a freakin miracle

What the, how did that happen? Either way I am happy for you!

[zeke181]

well decided to try again today and it finally let me register and activate my acct.. it's a freakin miracle

How did you do it? Did you try something different? SHARE YOUR SECRETS WITH USSSSS...

[Tyro]

Please enlighten us!! how did you do it?

I'm happy for you!

[Tyro]

Today I called my bank. The VERY polite agent told me that SE is "checking" the payment details, and they have up to 7 days to do it before rejecting the transaction. After all the attempts I've made, they told me I have 7 transactions on check. The last one expires this friday 27th. Lets hope one of those gets through. If not, I'll just try again on Saturday... Anyone has any clue on this?

[Eminleo]

After a week of error 601/401, my payment finally went through!
Here is the summery of what I did.

Day 1
Moogle Station - 601 X6 Fails
Ultimate Pay Credit Card Fails X 4
Ultimate Pay Paypal Fail X3
Then my bank call me and asked me if I want the payment go through, I said yes, the bank said ok.
I try again
Moogle Station 601 Fail X2
ultimate Pay Fail X3
SE Email no response, SE Live Chat no response

Day 2
Moogle Station Fail 601 x 2
Ultimate pay Credit Card Fail X3
Ultimate pay Paypal Fail X1

Day 3
Didn't do anything

Day 4
Moogle Station Fail 401 X2
Moogle Station Fail 601 X 1
Ultimate Pay Paypal fail X1

Day 5
Ultimate Pay Paypal Fail X1

Day 6
Moogle Station 401 Fail X1
Ultimate pay credit card...Ding! It went through!

I didn't call anyone, it just suddenly decided to let me through,
My though is leave your account for 1 or 2 day then try to pay in ultimate pay with both Paypal and credit card, never try to do anything in moogle!