Payment Method Registration Errors [Error Code 401 and 601]

[Preoley]

After hours upon hours of reading through various forums, i've found a fix which worked for me straight away, Like most reading this forum I was unable to register my card, or use the crysta method and square enix's support was as useful as a fart in a space suit.

So I used a VPN, It's important you find one that is the same country as your bill paying card. Pretty simple to set up following websites instructions. I just hope this helps someone who was in my unfortunate position as I moved country to Portugal from England.

Square enix certainly needs to update its Online payment system, i've never had to try so hard to give a company my money before sheesh.

[Igneel]

After hours upon hours of reading through various forums, i've found a fix which worked for me straight away, Like most reading this forum I was unable to register my card, or use the crysta method and square enix's support was as useful as a fart in a space suit.

So I used a VPN, It's important you find one that is the same country as your bill paying card. Pretty simple to set up following websites instructions. I just hope this helps someone who was in my unfortunate position as I moved country to Portugal from England.

Square enix certainly needs to update its Online payment system, i've never had to try so hard to give a company my money before sheesh.

How dare you steal my joke! JK I don't really care but anyhow they need to fix it I shouldn't have to use VPN to pay my sub.

[Rokuthy]

My account expired, tried renewing. Isn't working. I'm not surprised because I haven't actually been able to pay for my account since day 1, but I was always able to purchase crysta with paypal, so I didn't care. Now I can't even do that - the charge goes through on my end but payscan or whatever rejects the payment every single time. So now I can't pay for my account using a card or crysta. Had a friend try it for me as well with his credit card info, wouldn't work. Guess I'm not raiding this week?

[Maguile]

Just got error 601 a few days ago. Is this seriously still an ongoing issue since september?

[Maloicchio]

Good day,

I went through the process for subscribing. I got confirmation fro SE that my transaction had gone through yet when I tried to log on I was told that no profile exists.

I agree that the lack of assistance is infuriating. I love the game and want to continue playing now that my trial period is over.....

I've never seen this kind of indifference to the clients!

[Jiubei]

My account expired, tried renewing. Isn't working. I'm not surprised because I haven't actually been able to pay for my account since day 1, but I was always able to purchase crysta with paypal, so I didn't care. Now I can't even do that - the charge goes through on my end but payscan or whatever rejects the payment every single time. So now I can't pay for my account using a card or crysta. Had a friend try it for me as well with his credit card info, wouldn't work. Guess I'm not raiding this week?

Wow... Even a Blue Garter member...

Sorry for being the bearer of bad news but... I have been stuck out for almost 2 months. You are gonna be out here for awhile...

[Igneel]

I was told by a friend of mine that he got it by switching to google chrome, that he originally used firefox and it didn't work but when he switched to google chrome it did.

Maybe you have to switch the browser or search engine you've been using to something else I just switched back to google from AVG secure search and the next time I get sub money I'll see if it works, but you guys can try now if you want.

[Sorbet]

Wow... Even a Blue Garter member...

Sorry for being the bearer of bad news but... I have been stuck out for almost 2 months. You are gonna be out here for awhile...

I believe the method quoted on page 7 worked for him. If Crysta is available in your country, I would recommend trying it; I've not seen any testimonies of it failing.

I just want to thank the customer service over at UltimatePay, they were AMAZING and got my crysta processed in about 10 minutes. To anyone else getting this problem the only solution is:

Since a MOD closed the Thread instead of providing wit ha solution this works for me. and i must say i was once of those "locked out" people and now magically im able to Play again YEY !!

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing.

This works for me!
Thanks.

[Igneel]

I believe the method quoted on page 7 worked for him. If Crysta is available in your country, I would recommend trying it; I've not seen any testimonies of it failing.

I hate to tell you but that didn't work for me at all I'm not saying it won't work for some but obviously if we all have to sit here do a sting operation and gather intelligence like the C.I.A in order to get in the mog station needs to be fixed.

[Sorbet]

I hate to tell you but that didn't work for me at all I'm not saying it won't work for some but obviously if we all have to sit here do a sting operation and gather intelligence like the C.I.A in order to get in the mog station needs to be fixed.

I'm sorry to hear that, just thought I'd offer my recommendation in case some people hadn't seen the buried phone number. I completely agree that SE's account management system needs to be fixed, it's unacceptable that this is an ongoing problem.