Payment Method Registration Errors [Error Code 401 and 601]

[pyxiestyxie]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

Every time I use my VPN to connect, it tells me that my account has been hacked and I have to go in and reset everything.

Is this the same for everyone else?

[Sartaj]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

I tried using a VPN too and I still get nothing. Tried pay with 2 CCs and paypal, all denied. Both on and off a VPN. I like FF14, but I guess SE really doesn't want my money.

[Igneel]

This is a message I got from a mod on a thread i made concerning this issue I personally do not have any money to even try to see if this works but if one of want to try it feel try to use the info.

Greetings,

While I can understand that coming to the Tech Support forums for these sorts of issues, this sounds like something you are having a concern about individually rather than something the community may be able to help you with. I recommend visiting the Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution either via e-mail, chat, or telephone 310-846-0345. However, phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method, so I recommend using the live chat support. I hope this helps resolve your concerns.

Regards,
Xetyline

[ozzcar]

I used my subscription money to buy guilty gear on psn instead, so i guess it isn't a problem with my financial institution then, huh?

heh...

[Preoley]

After hours upon hours of reading through various forums, i've found a fix which worked for me straight away, Like most reading this forum I was unable to register my card, or use the crysta method and square enix's support was as useful as a fart in a space suit.

So I used a VPN, It's important you find one that is the same country as your bill paying card. Pretty simple to set up following websites instructions. I just hope this helps someone who was in my unfortunate position as I moved country to Portugal from England.

Square enix certainly needs to update its Online payment system, i've never had to try so hard to give a company my money before sheesh.

[Igneel]

After hours upon hours of reading through various forums, i've found a fix which worked for me straight away, Like most reading this forum I was unable to register my card, or use the crysta method and square enix's support was as useful as a fart in a space suit.

So I used a VPN, It's important you find one that is the same country as your bill paying card. Pretty simple to set up following websites instructions. I just hope this helps someone who was in my unfortunate position as I moved country to Portugal from England.

Square enix certainly needs to update its Online payment system, i've never had to try so hard to give a company my money before sheesh.

How dare you steal my joke! JK I don't really care but anyhow they need to fix it I shouldn't have to use VPN to pay my sub.

[Rokuthy]

My account expired, tried renewing. Isn't working. I'm not surprised because I haven't actually been able to pay for my account since day 1, but I was always able to purchase crysta with paypal, so I didn't care. Now I can't even do that - the charge goes through on my end but payscan or whatever rejects the payment every single time. So now I can't pay for my account using a card or crysta. Had a friend try it for me as well with his credit card info, wouldn't work. Guess I'm not raiding this week?

[Maguile]

Just got error 601 a few days ago. Is this seriously still an ongoing issue since september?

[Maloicchio]

Good day,

I went through the process for subscribing. I got confirmation fro SE that my transaction had gone through yet when I tried to log on I was told that no profile exists.

I agree that the lack of assistance is infuriating. I love the game and want to continue playing now that my trial period is over.....

I've never seen this kind of indifference to the clients!

[Jiubei]

My account expired, tried renewing. Isn't working. I'm not surprised because I haven't actually been able to pay for my account since day 1, but I was always able to purchase crysta with paypal, so I didn't care. Now I can't even do that - the charge goes through on my end but payscan or whatever rejects the payment every single time. So now I can't pay for my account using a card or crysta. Had a friend try it for me as well with his credit card info, wouldn't work. Guess I'm not raiding this week?

Wow... Even a Blue Garter member...

Sorry for being the bearer of bad news but... I have been stuck out for almost 2 months. You are gonna be out here for awhile...