Gil stolen, items missing

[rotam]

I logged out inside the inn room 6 hours ago. Now I just logged in and I found my character in the Delivery Moogle.

I had around 920,000 gil, now only 561 gil, Sanguine Scepter HQ, goldsmith turban and goldsmith doublet are gone, some expensive crafting items are gone as well.

Someone hacked my account and sent everything by delivery. Obviously I am the only one that has access to my account, its not shared with friends or something, its me, only me.

I opened 2 tickets in game support but its been 1 hour and still no one got in touch with me.

Its frustrating to see everyday gilsellers and mining bots doing whatever they want without being banned. It was a lot of time and effort for me to make that gil, i dont feel like starting all over with the feeling that i could get hacked again. If i dont get at least the gil back i will just leave the game. Please try to help a good old player
Thanks

[KisaiTenshi]

I logged out inside the inn room 6 hours ago. Now I just logged in and I found my character in the Delivery Moogle.

I had around 920,000 gil, now only 561 gil, Sanguine Scepter HQ, goldsmith turban and goldsmith doublet are gone, some expensive crafting items are gone as well.

Someone hacked my account and sent everything by delivery. Obviously I am the only one that has access to my account, its not shared with friends or something, its me, only me.

I opened 2 tickets in game support but its been 1 hour and still no one got in touch with me.

Its frustrating to see everyday gilsellers and mining bots doing whatever they want without being banned. It was a lot of time and effort for me to make that gil, i dont feel like starting all over with the feeling that i could get hacked again. If i dont get at least the gil back i will just leave the game. Please try to help a good old player
Thanks

Does the Moogle or friends list show who they were sent to? I haven't sent anyone anything in this game.

[Alenghil]

Don't worry if you have been hacked they will ban you too!
My friend got hacked and they banned him

[Kyana]

You can only send stuff to players in your friendlist. And you can only invite someone as friend when that player is online.
That makes it impossible for a player to abuse the moogle as expanded inventory.

So, if your stuff got sent by moogle, someone must've had access to your login to invite another player and send the stuff over.

[Gonzothegreat198]

You can only send stuff to players in your friendlist. And you can only invite someone as friend when that player is online.
That makes it impossible for a player to abuse the moogle as expanded inventory.

So, if your stuff got sent by moogle, someone must've had access to your login to invite another player and send the stuff over.

I don't know why you would consider this abuse, especially considering its common practice in almost every other mmo to have a mule to send stuff to.

[KisaiTenshi]

I don't know why you would consider this abuse, especially considering its common practice in almost every other mmo to have a mule to send stuff to.

That's because it is -abuse-, and players do that knowing darn well it is. Most freemium game players even do this. I know of a guy who had a new storage mule account for every material the game had. You think new-character limits are silly, just wait to see how much worse it gets on freemium games.

This points to two problems:
1) If players feel they need to do this, then the game does not provide adequate storage, or the stacking limits are too low
or
b) the player is just hoarding stuff they should't be hoarding.

In FFXIV you should be getting rid of materials immediately. Some materials are practically worthless and those you should just destroy or sell to the NPC (hint, anything that is a market price of 1g sell to the NPC.) This isn't some crappy freemium game that punishes you by making you destroy your collectibles to get new ones.

[Mishayangg]

Can take 1 to 4 weeks before you get help.

[rotam]

Ok u guys are right. I didnt check my friend list before but I just did it and there is a new guy level 1. Thats the thief!!
Name: Eplay Mugo (server ragnarok) currently online.
Is anyone from square going to do anything before is too late? Please?

[rotam]

[MagicZelda]

I feel for you, to also know that the person is online as well must be so frustrating. I am getting more and more worried about these cases and I think I will use this case as a benchmark for me Subscribing or not. Please keep this updated with what SE have done or are doing. Thanks so much and sorry I cant help.