Gil stolen, items missing

[rotam]

[MagicZelda]

I feel for you, to also know that the person is online as well must be so frustrating. I am getting more and more worried about these cases and I think I will use this case as a benchmark for me Subscribing or not. Please keep this updated with what SE have done or are doing. Thanks so much and sorry I cant help.

[Covertghost]

The balls on that guy, didn't even remove him from your friends list!

[rotam]

The thief is offline now. /sigh.... still no answer from square, I sent 2 tickets ingame, and no answer here from mods aswell.
Thanks for your support guys, yes, its very frustrating. It seems like the game is in the hackers and bots hands more than in square's. I dont see the point in continue playing

[Tracoeur]

"We highly recommend using a Square Enix Security Token" ==> http://eu.finalfantasyxiv.com/lodest...7863f82e197b6/

I admit it is unacceptable to be hack but at the same time, there is a free application to avoid this (IOS, Android), and people still find a way to come to complain because the account was hacked.. But whose fault, the user or hacker? So apart from the fact of not having a cell phone, I do not understand how it can be hacked.. -_-


Square Enix Security Token for Android: https://play.google.com/store/apps/d...software_token
Square Enix Security Token for IOS: https://itunes.apple.com/us/app/squa...617970570?mt=8

[rotam]

"We highly recommend using a Square Enix Security Token" ==> http://eu.finalfantasyxiv.com/lodest...7863f82e197b6/

I admit it is unacceptable to be hack but at the same time, there is a free application to avoid this (IOS, Android), and people still find a way to come to complain because the account was hacked.. But whose fault, the user or hacker? So apart from the fact of not having a cell phone, I do not understand how it can be hacked.. -_-


Square Enix Security Token for Android: https://play.google.com/store/apps/d...software_token
Square Enix Security Token for IOS: https://itunes.apple.com/us/app/squa...617970570?mt=8

thanks for the info. If I get my items and gil back i will start using the security token.

[Covertghost]

I know how it is, and how frustrating it is.

But you're among friends, just try to be as patient as possible.

It may take days for you to even get a first response, do everything on your end that you can to ensure a relapse in account vulnerability isn't repeated.

[rotam]

i opened the 3rd ticket, and waiting. oh and i saw this


I logged in at around 7.15.... so close!! >.<

[Covertghost]

It will probably take 3-4 days for them to respond to your first ticket, it isn't exactly a fast turn around.

Being patient about it is probably the hardest part. I recommend GTA 5 to get your mind off of it.

Also, calling support when they open up is probably the fastest way to escalate it (if you can stand being on hold for 2 hours)

[Terabyt3]

I don;t understand why poeple are not using security tokens? Most poeple have a smartphone these days and it's a free app!?

Simple solution to all these key logging problem people are coming accross.

Apart from both not having a smartphone AND not wanting to pay the one off payment for a security key that lasts years (which at that point you are at your own risk) i cannot see a reason why anyone would not have one!