Quote Originally Posted by Jessikia View Post
Unfortunately it's the sad truth and I've heard a lot of people on the forums say that they aren't going to get their accounts back Not sure why SE are doing this, and in fact, this is the first company that I've heard of that won't reinstate hacked accounts back to their rightful owners. It's shocking as most MMOs I've played the worst they do is tell you that you don't get any items that were stolen back, but they've always reinstated the accounts to their owners!
Exactly, I mean, say what you want about World of Warcraft, I have to admit, Blizzard customer service and support has always been top notch, at least for me. I was on the hacking end of my account in WoW and got it back the following morning with little hassle after i verified i was in fact the rightful owner of the account, problem solved. This, this is just atrocious and Square is going to lose a LOT of people and turn new people from wanting to play it because of their customer service and support.