So update. My girlfriend finally got through to them. He said the best they could do after getting a lot of information from her was an open an investigation which has no eta on how long it could take and there isn't a 100% guarentee she will get the account back. This is total BS and I know it doesn't bother them any, but I am sure others will follow suit, if they don't give her account back, they're losing in total 4 more customers.