I'm looking forward to it. I'd gladly plop down 20 bucks to be able to freely change my character whenever. It would make me want to play this game even longer knowing I can mix it up every now and then. Right now after seeing a bunch of cute Lalafells in game I want to be a Lalafell for a spell. I think any game that lets you create a character should give you an option to redo your character.

Not sure what a cash shop is as this is my first MMO but paying for an item to change a character's appearance doesn't seem like something to get mad about.