Lost free 30 days for accidentally registered to the wrong service account?

[Miakoda]

Okay I now have a new game code..


Just so I don't mess up again can someone walk me through the steps of properly registering this code to the correct service account? (PS3)

Originally Posted by Gamma621 View Post
Original Ticket was sent in last Friday 08/30/13
Ticket was escalated yesterday 09/04/13
Just received email a few minutes ago with my new PS3 NA code.

I'm gonna write this step-by-step as I do it myself.


This is for PS3 users only

1: From your PS3 dashboard, go to Account Management, and then Redeem Code.

2: Enter the 12-digit code you received from Square Enix. (You can skip the download if you already have FFXIV:ARR installed on your PS3.)

3: Start the game and log into your Square Enix account via the launcher. Select "Play."

4: Accept the Terms and Service Agreement

5: It will ask you to select a service account. BE SURE TO SELECT THE ACCOUNT THAT HAS YOUR CHARACTERS AND CE ITEMS!!! ONCE SELECTED, SCROLL ALL THE WAY TO THE BOTTOM AND SELECT "NEXT."

DO NOT SELECT "CREATE NEW SERVICE ACCOUNT!!!"

6: Verify that the "service account", and "service option to be added" is correct before hitting next again. (It should list your characters and all CE items.)

As soon as you hit "Next" on this screen, the registration will be fully accepted, and there will be no chance to go back and change!!! Be absolutely sure all the information is correct before continuing!!!

7:It should now return you to the launcher, where you can hit "Play"

8: Once the game launches, you should now be able to select the correct service account, and play with your characters.

9: Have fun!


To those still waiting for their codes, I wish you all the best of luck, and hopefully you should be getting them soon.

[AragornII]

Originally Posted by Gamma621 View Post
Original Ticket was sent in last Friday 08/30/13
Ticket was escalated yesterday 09/04/13
Just received email a few minutes ago with my new PS3 NA code.

I'm gonna write this step-by-step as I do it myself.


This is for PS3 users only

1: From your PS3 dashboard, go to Account Management, and then Redeem Code.

2: Enter the 12-digit code you received from Square Enix. (You can skip the download if you already have FFXIV:ARR installed on your PS3.)

3: Start the game and log into your Square Enix account via the launcher. Select "Play."

4: Accept the Terms and Service Agreement

5: It will ask you to select a service account. BE SURE TO SELECT THE ACCOUNT THAT HAS YOUR CHARACTERS AND CE ITEMS!!! ONCE SELECTED, SCROLL ALL THE WAY TO THE BOTTOM AND SELECT "NEXT."

DO NOT SELECT "CREATE NEW SERVICE ACCOUNT!!!"

6: Verify that the "service account", and "service option to be added" is correct before hitting next again. (It should list your characters and all CE items.)

As soon as you hit "Next" on this screen, the registration will be fully accepted, and there will be no chance to go back and change!!! Be absolutely sure all the information is correct before continuing!!!

7:It should now return you to the launcher, where you can hit "Play"

8: Once the game launches, you should now be able to select the correct service account, and play with your characters.

9: Have fun!


To those still waiting for their codes, I wish you all the best of luck, and hopefully you should be getting them soon.

Thank you very much! Now I can finally go kick Titans ass.

[Miakoda]

This is the EU chat. I know because I just went there and Agent Karen just told me it was and couldn't help me. The one with 44124 in the URL is the NA chat, the other is EU.

Which is so sad because I was connected to EU in a snap haha.

EDIT: Interesting development by the way. Through desperation I changed the last number in the URL to various things like 1 or 2. Seems the 44124 or 38027 might not have anything to do with it, but I know for a fact that on both URLs, channel 2 is an EU chat. I got in both times and turned away both times.

This is the link for NA chat. I know someone posted in above thread not to use links posted here, however I did and eventually got through. You can also fill out the "special" form for this issue and enter chat that way after entering your details. It will pop up a page with your ticket number and email or chat support options. They aren't open today, though. M-F and it will only show email support.
Direct link chat: https://squareenixen.custhelp.com/ap...44142/_icf_5/1
Incorrectly Registered Service Account: Support Form: https://support.na.square-enix.com/c...82&la=1&daxx=2

[KongW]

Is it possible to play on two ps3 one in bedroom and living room with one cd and service account?

[krakkenpipe]

Anyone know the live chat / support line hours during weekends? (if theyre open at all)

[AkatoshMort]

I have opened up 4 tickets so far to get this issue corrected and spent 7 hours waiting in live chat to be told that the issue is escalated. However in reality all tickets are just being closed without any action other than canned messages. Game play is acceptable but not special enough to put up with the awful and unacceptable lack of support. I have paid the initial $50 from beta to pre release purchase. looks like support is wasting the first 30 days you get for paying for this game. I have lost the character I was building with the registration or I have to pay more and lose the pre release benefits. Come on Square Enix fix the problem, or are you just waiting for people to give up on this game? I'm pretty darn close to doing just that!

[Miakoda]

Anyone know the live chat / support line hours during weekends? (if theyre open at all)

NA is M-F 9am-6pm PST

[krakkenpipe]

NA is M-F 9am-6pm PST

Even for live chat?

[TimothyGreen]

this is really sad that they cant just find a way to reach out to the community and resolve this issue. worst yet that the NA branch is giving less than 2 shits about it compared to JP and EU. I wouldnt have minded starting a new character by now, but its bs that ill lose my pre-ordered items not to mention my characters names. If theres anyone ingame whose been dealing with this and either has/hasnt had it resolved and would like to create an fc/ls whatever- hit me up and lets see if we can atleast make this game a bit more interesting with a great community.

edit: literally 2 minutes after this post i received an email in response to the support form i filled out. The email stated that it appears my issue has been resolved through a live support channel.. (which btw i have not been able to successfully contact live support once). it does however state in the email that if i am still experience problems not to hesitate replying to the ticket/email and they will gladly assist me further..

so let see what rabbit they pull out their asses next..

[Miakoda]

Even for live chat?

Yep, even chat.