Lost free 30 days for accidentally registered to the wrong service account?

[Bori]

.. Why isn't this thread stickied? Friend of mine STILL is in limbo with SE closing tickets without resolution.

[twidom]

To all people who are just waiting for the ticket to solve itself: DON'T

Try to get in Live Chat, try to call them by phone. DO NOT WAIT FOR THE TICKET ALONE. IT WILL _NOT_ WORK.

I joined this topic on page 300 or so and been here ever since. My problem got fixed around page 700 and by experience I can say that only two or three people got their problems fixed with ticket only.

Get a hold of the Live Chat, wait in the Queue. It's your only chance of playing this game again...

[xDeVsFaN1830x]

To all people who are just waiting for the ticket to solve itself: DON'T

Try to get in Live Chat, try to call them by phone. DO NOT WAIT FOR THE TICKET ALONE. IT WILL _NOT_ WORK.

I joined this topic on page 300 or so and been here ever since. My problem got fixed around page 700 and by experience I can say that only two or three people got their problems fixed with ticket only.

Get a hold of the Live Chat, wait in the Queue. It's your only chance of playing this game again...

I'll second this. I'll go further to say that you absolute best bet is trying to get on phone. Last Fri at about 2:30 PM EST, on my 3 try spamming my call button I got into the queue on phone support. 1.5 hrs later I get on with an agent and give her the ticket number of the form they tell you to fill out. Just a quick verification of personal info and 30 mins later I had a new CE account (with full 30 days, I'm PC) applied to my primary service account. The second one is still there but I was told it will just lapse and eventually get cleaned out. They are making progress people, just gotta stay calm and patient. It seems like they have a system in place to just apply new keys rather than sending a ticket to some mysterious escalation team. Plus with the new servers evening out load, it should make your odds of getting to support easier.

[Trevtreasure]

Some of us don't have time to sit in a chat queue or wait on the phone all day, especially with it being PST times.

[krakkenpipe]

what time does the live chat open?

[eagle2010]

In about 5 minutes. 9 AM PST.

[krakkenpipe]

Got through on the phone support, just waiting on an agent now. Called the moment it opened. Let's see how this goes today

[Ox_Blackburst]

Can anyone please post the live chat link for NA? it would help greatly for others who are trying to get any help (ha....help)

[krakkenpipe]

Can anyone please post the live chat link for NA? it would help greatly for others who are trying to get any help (ha....help)

https://squareenixen.custhelp.com/ap...44142/_icf_5/1

But replace the X's with your ticket number

[krakkenpipe]

Agent Austin P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: thanks
Agent Austin P: While I look over your ticket information, may I have your first name please?
You: Derek\
You: Derek*
Agent Austin P: Hi Derek, it seems that your issue is regarding registering to the wrong service account correct?
You: Correct. I accidentally created another service account when registering my game rather than adding it to my pre-existing early access account with all my pre-order items
You: It is a Windows PC version by the way
Agent Austin P: It seems that this ticket has already been added to the escalation list but please give me one moment while I verify.
You: Is it not possible to have the issue fixed right here rather than have my ticket escalated? I have been seeing users on the forums have their issues fixed directly
Agent Austin P: I verified that it is in our escalation list. You will be informed by e-mail when the issue has been resolved. We do apoplogize for any inconvenience.
You: There is nothing you can do about my issue right now? Like merging the 2 service accounts? i have been waiting for weeks
You: And trying to get through to support since the day after the game came out
You: Users on the forums were just able to have their accounts merged directly in live chat
Agent Austin P: Unfortunately I cannot as this will cause problems when it is fixed via the escalation list.
You: Can I be removed from the escalation lis then?
You: I'm sorry but this is just ridiculous
You: I have been at this trying to get it solved since the day after release, adn this is the first time I have even been able to reach an agent
Agent Austin P: That is not possible at this time.
Agent Austin P: Do you have any other issues that I can assist you with?
You: No offense, but this is the worst customer support I have ever seen. YOur customers are being treated horribly and waiting weeks, and in my case probably a month to use a product that they have puschased a week ago.
You: Can I be transferred to another aganet?
You: agent*?
You: every other case I have seen on the forums has been solved even with an escalted ticket
Agent Austin P: I do understand your concern but you did agree to the terms as it does state that this process can take up to two weeks.
You: I do not understand why only me personally cannot have my issue resolved through live chat while many others have
Agent Austin P: Their is nothing that can be done at this time. Please be patient as this is a high priority.
You: that HAVE had their tickets escalated
Agent Austin P: As I stated, your ticket is already being worked on at this time. You should have a response as soon as this issue is resolved.
You: Okay. Thanks


Probably going to be a hell of a long time before I'm playing...