Lost free 30 days for accidentally registered to the wrong service account?

[krakkenpipe]

Looks like I'm not playing til at least monday

[PanzerKitty]

What kind of ass backwards tech support team takes the weekend off? That's ridiculous.

[MutznNutz]

this is really sad that they cant just find a way to reach out to the community and resolve this issue. worst yet that the NA branch is giving less than 2 shits about it compared to JP and EU.

Just to point out, I am EU and took NINE days to get mine sorted (9 days, 3 tickets, 2 live chats, 2 escalations).
Trust me, SE are crapping on everyone playing on NA/EU servers, regardless of ethnicity.

[Trevtreasure]

): over it.

[Feyniphia]

I got mine fixed now! PS3 NA CE account now registered to the correct service account!

[Ciga]

I received an email. But the mog station still show the sa1 Inactive.


Dear Customer,

Regarding your request for account support. Please find your answer below.

It appears the issue you reported has been resolved through one of our live support channels. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.

Thank you for contacting the SQUARE ENIX Support Center.

[Jawaii]

I received an email. But the mog station still show the sa1 Inactive.


Dear Customer,

Regarding your request for account support. Please find your answer below.

It appears the issue you reported has been resolved through one of our live support channels. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.

Thank you for contacting the SQUARE ENIX Support Center.

I got the same thing, but they didn't fix shit.

[Akua]

I was really into the game, playing whenever I could play (wait, instances are broken.... wait, emergency maintenance... wait, 1017... wait, emergency maintenance... wait, wrong service account). But now since I've been locked out for over a week, I've lost most of my interest. I guess if I got the email saying my accounts were merged (and they actually fixed it) I would try to play today, but I'm not entirely sure. It seems SE will suffer the "I like your game, but hate you more than I like your game" scenario. Sad.

[eagle2010]

I don't know what I did wrong, but I just want my PC version back. I hate the PS3 version, and wish I hadn't bought it.

[Broongoon]

The thing is there was no place to tie the CE code to my head start account. The only option they gave me was to start a new account which I did now I have 2 account.