Lost free 30 days for accidentally registered to the wrong service account?

[Miakoda]

Original Ticket was sent in last Friday 08/30/13
Ticket was escalated yesterday 09/04/13
Just received email a few minutes ago with my new PS3 NA code.

I'm gonna write this step-by-step as I do it myself.


This is for PS3 users only

1: From your PS3 dashboard, go to Account Management, and then Redeem Code.

2: Enter the 12-digit code you received from Square Enix. (You can skip the download if you already have FFXIV:ARR installed on your PS3.)

3: Start the game and log into your Square Enix account via the launcher. Select "Play."

4: Accept the Terms and Service Agreement

5: It will ask you to select a service account. BE SURE TO SELECT THE ACCOUNT THAT HAS YOUR CHARACTERS AND CE ITEMS!!! ONCE SELECTED, SCROLL ALL THE WAY TO THE BOTTOM AND SELECT "NEXT."

DO NOT SELECT "CREATE NEW SERVICE ACCOUNT!!!"

6: Verify that the "service account", and "service option to be added" is correct before hitting next again. (It should list your characters and all CE items.)

As soon as you hit "Next" on this screen, the registration will be fully accepted, and there will be no chance to go back and change!!! Be absolutely sure all the information is correct before continuing!!!

7:It should now return you to the launcher, where you can hit "Play"

8: Once the game launches, you should now be able to select the correct service account, and play with your characters.

9: Have fun!


To those still waiting for their codes, I wish you all the best of luck, and hopefully you should be getting them soon.

Thank you for this

[Miakoda]

Yeah, that's normal. If you already have the game installed you can just cancel the download.

Ok, thanks. Never been so scared to enter in a PS3 code before lol. I got it all working and I'm on my real character again.. woot!

[Scabhead]

Ok, thanks. Never been so scared to enter in a PS3 code before lol. I got it all working and I'm on my real character again.. woot!

Congratulations!! Have fun in Eorzea!

[Astoru]

Agent Daniel C: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Daniel C: While I look over your ticket information, may I have your first name please?
You: Sweet Jesus!
You: David
Agent Daniel C: Hello David.
You: Hi Daniel Craig
You: You're a pretty good Bond
Agent Daniel C: Haha, thank you.
Agent Daniel C: You have the PC game on the wrong service account, correct?
You: Correct
Agent Daniel C: Okay, while I work on this, I will need to have some information for verification.
Agent Daniel C: Name
Date of Birth
Email
Address (Including City/State/Zip code)
You: <Personal info omitted>
You: already had it in notepad ready for you secret agent man
Agent Daniel C: Done this before I see.
You: I just had a lot of time to kill so I read previous chat interactions on the forums
Agent Daniel C: Okay, please hold while I look into this.
Agent Daniel C: Alright, wait 10 minutes, then log in. That second service account will be deleted at a later date. For now, I have added a CE game to the correct Service Account.
You: Awesomeeeeeeeeeeeeeeeeeeeeeeeeeeeee I can finally play! weeeeee
Agent Daniel C: Glad I was able to assist you today!
You: Thanks so much Agent Daniel Craig! This message will self destruct in 5...
Agent Daniel C: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Daniel C has disconnected.

PC/NA
Wrong Service Account
Original ticket submitted Aug 30th. Finally got through to live chat 9/6 12:30 pm EST.

[krakkenpipe]

You: Thanks so much Agent Daniel Craig! This message will self destruct in 5...

Guy's heartless. This right here would've made my day xD

[Millemignalia]

Chat service isn't even up...I'm refreshing my ticket page and all I'm getting is "Chat service is unavailable."

It's been over a week since I submitted my ticket and I'm considering doing a chargeback for the game on my CC. I'm not paying for something I'm not getting.

[o-TwiZZ-o]

Chat service isn't even up...I'm refreshing my ticket page and all I'm getting is "Chat service is unavailable."

It's been over a week since I submitted my ticket and I'm considering doing a chargeback for the game on my CC. I'm not paying for something I'm not getting.

Pretty sure its up. Im #4 in queue .

[Millemignalia]

Pretty sure its up. Im #4 in queue .

""SQUARE ENIX Online Support" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable."

Every time I refresh

[o-TwiZZ-o]

""SQUARE ENIX Online Support" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable."

Every time I refresh

I went in at exactly 9:00AM Pacific Time and was 40th in Queue. I guess they are overloaded. #2 Now hope it goes through!

[Millemignalia]

I went in at exactly 9:00AM Pacific Time and was 40th in Queue. I guess they are overloaded. #2 Now hope it goes through!

I think it's pretty unacceptable at this point. 10 days since release, issues have been known for quite a while and the customer service still sticks to their 9-6 pacific work hours. After today there'll be no response until Monday.