Lost free 30 days for accidentally registered to the wrong service account?

[Sehkmet]

Email:

Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk.

- Square Enix Support Center
http://support.na.square-enix.com/

- Support Desk
To access the in-game Support Desk, navigate to the in-game “System” menu and select the “Support Desk” menu option. Please note that the FAQs displayed here are also viewable on the Square Enix Support Center as well.

The sites listed below also contain many solutions to common problems, so please take a look at them as well.

- FINAL FANTASY XIV: A Realm Reborn - Support Center Page
http://support.na.square-enix.com/main.php?id=5382&la=1
* Please note that the lower portion of this page features some commonly asked questions which may be useful to you.

- FINAL FANTASY XIV: A Realm Reborn - The Lodestone
http://na.finalfantasyxiv.com/lodestone/
* If you are experiencing issues relating to setting up the game, please visit the “FINAL FANTASY XIV: A Beginner’s Guide” page:
http://na.finalfantasyxiv.com/pr/start_ffxiv/

- FINAL FANTASY XIV: A Realm Reborn - Official Forums
http://forum.square-enix.com/ffxiv/forum.php


I give up, i'm not dealing with this thrash anymore. FFXIV is dead to me... =/

[Aurongroove]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.


SEE Agent Chris: Hello, how can I help?
You: Alleluia!, review all you like
You: yes, I've fallen into the 2nd service account trap
SEE Agent Chris: Can I take your SQUARE ENIX ID please?
You: Aurongroove
SEE Agent Chris: Thank you. So you have registered the Collector's Edition PS3 code to service account 2 and you wanted it on service 1, is that correct?
You: yes it is
SEE Agent Chris: No problem. I can get a new PS3 code for you for you to register on the correct service account. This can take up to 10 minutes, so please stay on the chat with me and I will get that done now
You: no problem I'll do that. I have a question while we wait.
You: In order to access chat I had to open other tickets, if this fixes the problem, I'd like to have the other tickets deleted in order to not waste other users time (as well as your own time)
SEE Agent Chris: No problem. Do you have those ticket numbers?
You: yes, shall I list them?
SEE Agent Chris: If you have them, that would be great
You: 2647350, 2657481, 2679421, 2715618, 2715729, and finally this successful chat attempt: 2744539
You: there was also a question #130904000404 from the email response screen. which is a screen I've really only seen once, and it hasn't been replied to anyways

(...short wait...)

SEE Agent Chris: No problem. I'm still sourcing a code for you now, hopefully I won't be much longer. Thank you for waiting.
You: that's fine, 10 minutes is nothing. I nearly spluttered my tea onto my laptop when I saw I was 4th in the cue when I accessed chat, on a previous attempt I started at 100 and when I finally got to 1, it cancelled!
SEE Agent Chris: Thank you for waiting. The new PS3 CE code is XXXX-XXXX-XXXX

You: Delightful. OK, I've copied that down. Can I register this using Mog Station, or do I need to use the PSN Registration code wizard?
SEE Agent Chris: You would need to register it through the PSN to service account 1. Service account 2 will be cancelled at a later date by our head office
You: Grand. Thank you Chris, you've been refreshingly efficient.
SEE Agent Chris: I'm pleased I could help and I will get your other tickets closed. Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You: Before I leave, there have been lots of people getting kicked from the live chat, having reached 1st in the queue, it happened to [me] a day or two ago, with business hours and with no error on my side. Could you make note of the phenomenon and report it?.
You: No problem.
SEE Agent Chris: I'll certainly pass that on, yes. I am sorry to hear you have had an issue getting through
SEE Agent Chris: We are getting a bit quieter now, so the problem shouldn't occur.
You: it's quite wide spread
You: I closing this window now, thanks for your time.
SEE Agent Chris: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

[Aurongroove]

They're getting through them!
...and I DID nearly splutter my tea onto my laptop when I saw I was 4th in queue.

The screen was telling me "typical wait 2:02 minutes" but i was on hold for about 20 minutes.

Still, considering the horror stories from this very thread, I'll take it gladly.

[Seriat]

Good to see more nad more people getting their accounts fixed. Also wanted to let people know the 1017 3102 and 90000 Megabosses have been almost removed from the game. I haven't seen them pop once since I got my account fixed.

[scream21]

My account FIXED now with out chat with CS.just use ticket

[Hyunseo]

I'm so glad the tickets are working on their own, now. Good going, support team, and congrats to everyone who is getting their problems solved.
I hope we can all move past this and look back and laugh.
For those who haven't found a solution, yet: hang in there!

[Ragz]

In my experience the BEST way to get through to SE is call their support the second phone come online (9PST 12EST Mon - Fri). The online one is not nearly as reliable as good ol' phone. Can try practice navigate through SE phone options and optimize your dialing, as any second probably save you 10 min of hold time.

It's not an ideal solution by any means but you should get some actual help this way. Again, email and online contact seems to have lower priority than phone.

[Ceephor]

Another morning of fighting the phone monster :c This is a hard boss.

[Miakoda]

Have any NA PS3 users that bought digitally through PSN had this fixed yet? I bought the pre-order from there then CE registered to account 2 like everyone else. Well, they sent me a code today. When I enter the code, it's making me d/l the game again. Is this normal? I don't wanna screw this up :P I never had to enter a code before so yeah...

[Scabhead]

Have any NA PS3 users that bought digitally through PSN had this fixed yet? I bought the pre-order from there then CE registered to account 2 like everyone else. Well, they sent me a code today. When I enter the code, it's making me d/l the game again. Is this normal? I don't wanna screw this up :P I never had to enter a code before so yeah...

Yeah, that's normal. If you already have the game installed you can just cancel the download.