Original Ticket was sent in last Friday 08/30/13
Ticket was escalated yesterday 09/04/13
Just received email a few minutes ago with my new PS3 NA code.

I'm gonna write this step-by-step as I do it myself.


This is for PS3 users only

1: From your PS3 dashboard, go to Account Management, and then Redeem Code.

2: Enter the 12-digit code you received from Square Enix. (You can skip the download if you already have FFXIV:ARR installed on your PS3.)

3: Start the game and log into your Square Enix account via the launcher. Select "Play."

4: Accept the Terms and Service Agreement

5: It will ask you to select a service account. BE SURE TO SELECT THE ACCOUNT THAT HAS YOUR CHARACTERS AND CE ITEMS!!! ONCE SELECTED, SCROLL ALL THE WAY TO THE BOTTOM AND SELECT "NEXT."

DO NOT SELECT "CREATE NEW SERVICE ACCOUNT!!!"

6: Verify that the "service account", and "service option to be added" is correct before hitting next again. (It should list your characters and all CE items.)

As soon as you hit "Next" on this screen, the registration will be fully accepted, and there will be no chance to go back and change!!! Be absolutely sure all the information is correct before continuing!!!

7:It should now return you to the launcher, where you can hit "Play"

8: Once the game launches, you should now be able to select the correct service account, and play with your characters.

9: Have fun!


To those still waiting for their codes, I wish you all the best of luck, and hopefully you should be getting them soon.