Am i the only one who think this is disrespectful from SE ?

[Paintballrulz]

They made an announcement the other day that the NA team would be taking labor day off.

These aren't the IT people--they are in Canada. The people who are off are the guys that manage reports and such---the liasons between us and the various departments at SE (accounting, IT, Development, etc.). Basically, we don't have our normal ear/voice to SE right now--all we have is the forums at the moment. It's the same as every weekend--they are not open on Sat/Sun. The best we can do is submit an email through the portal or post details here.

Unfortunately, those channels have even longer delays for response time.

We still got news , in english , about their JP server log in errors , if they can do that they can find a way to tell us " We found this and that error on the server or the launcher and we will try to fix them soon , tomorrow or wait during maintenance of wednesday " But we have simply nothing.

[Kuan-_-Ti_]

So you want ANOTHER 7 days on top of the 37 days we already have? Why should we get that? If you look at a lot of peoples character levels you'll see that most of us are in our 30s.... we don't need an extra week, why don't you just go play another game or something and stop damn complaining about not being able to get on, you will be able to play eventually. I think you'll find that SE are in fact a great company, a lot of people wanted a new online FF game, they gave one, they just didn't expect it to be as big as a hit as it is, so why don't you just calm down and just be patient.... or is that too hard for you to do

they should stop the time becouse 90% of us have not been able to play and the number of ppl out there that cant even start playing is greater then the number of players able to play and the ppl that have not started yhet cant even get in the fourms

[firstsin]

Hang on if the NA staff are off for Labour Day, what about the EU staff?

And if someone is going to tell me SE can remotely debug their server then there shouldn't be any reason for customer service to be down as majority of the globe isn't celebrating Labour Day.
I know in the UK we don't have Labour Day for certain. We have Bank holidays and people still go to work on these days.

[Paintballrulz]

Hang on if the NA staff are off for Labour Day, what about the EU staff?

And if someone is going to tell me SE can remotely debug their server then there shouldn't be any reason for customer service to be down as majority of the globe isn't celebrating Labour Day.
I know in the UK we don't have Labour Day for certain. We have Bank holidays and people still go to work on these days.

Good point. It's just that hard to give us news on what's happening with the game.

[Kuan-_-Ti_]

and tell me why when I called last week with a sound error I was told "To buy a fucking hearing aid a not to fucking call back" then thay hung up on me that was after I waited on hold a few hours

[Mailstrum]

Tell me , how is a post from August 29 helping us with a new problem we just got this morning ? Please read the post before replying stupid stuff like that. And once again , this is thread is about SE communicating quickly their JP issues but ignoring the NA/EU issues. Also even if customer support in the US/Canada are not working , there's still plenty of people working and we got the news from the JP server in English , i am sure we can get some news about our problems on the NA/EU servers.

because all teh issues you are having this morning are all tied in to the same issues. The fixes that they are going to implement on the 4th is going to fix the 90k errors the 1017s the 2002 and so on these systems all rely on the data centers which are being upgraded to handle the huge influx of people trying to access the lobby, log in servers and queue system.

[Sehkmet]

To be honest, SE NA is OFF today, it's a national holiday. SE takes good care of their supporters, we've already been promised a week extention on free time. Go find a new hobby and get off your butt.

A week is not even close to what we should have. I can't believe you are saying that they take care of their supportes, when people have awaited for years, since 1.0 to even then, be plagued by such an awful service. You are just too naive.

[Raist]

That's the point some of us were trying to make he other day in a thread about them taking the holiday here.

The community team is responsible for taking a regions complaints to the proper department. We don't have anyone to file a complaint directly to today for the NA/EU region... JP region does. So, we have to rely on someone picking it up here from the forums.

Which becomes a real problem when someone starts a new thread trying to get attention on an issue. All the new thread spam complaining about other stuff keeps rolling things off the front page. For instance, I started a thread yesterday about the .158 server connectivity failing and how it seems to be linked to Lobby errors. It's doing it again, so I tried to pull it to the front again... it was gone from the front page in MINUTES.

So, basically... we are left hanging unless someone watching the forums manages to get things passed along the chain so action can be taken on an issue. It's just going to be a longer process than normal going through the forums because we don't have that direct link to the help desk atm.

[Paintballrulz]

because all teh issues you are having this morning are all tied in to the same issues. The fixes that they are going to implement on the 4th is going to fix the 90k errors the 1017s the 2002 and so on these systems all rely on the data centers which are being upgraded to handle the huge influx of people trying to access the lobby, log in servers and queue system.

How do they know that ? The lobby error started happening only this morning and been broken for a good 4 hours now. SO you are telling me SE planned before even know that their maintenance will fix everything ? That sure sound like false promises the way you put it. The maintenance was announced for the increase in servers capacity , stability in the DF Server and new worlds , they can't know in advance what error will surface , like this morning with a lobby error. And IF they were going to fix this with the maintenance of tomorrow , wouldn't it be polite to let us know they are aware of the problems and will fix them today , tomorrow or during the maintenance ? Yes it would be , just like they are doing with the JP , they are getting a maintenance too and they are still getting informed about new problems , why not us ? Stop trying to be the white knight here i support and love SE but their lack of communication with their NA/EU community is just horrible at this point.

[Katixia]

You all realize that their Japanese customers are MUCH more loyal right? They aren't like American ADHD players, who play a game for two weeks, power through to max level, then complain about lack of content and don't sub. Japanese players were the major reason why XI was actually profitable. So if SE shows a little biased, I think they have good reason to.