Quote Originally Posted by Weswes View Post
The 9am for support yesterday is local time, not GMT. The workers don't change their starting time by an hour during the summer!

But because this is an emergency situation we don't know what time they will start up. My guess is the workers are in and being briefed on this situation. I would hope some kind of emergency workflow method has been devised between the Support Centre and Head Office in getting these Service Account issues resolved..
some briefing it is, taking more than an hour and a half...lol