Lost free 30 days for accidentally registered to the wrong service account?

[Quincy]

I think your post just gave me cancer.

That is the most ridiculous thing i have ever read. You are really daft if you think everyone here, especially Larkspur, doesn't notice that SE has dug themselves a grave and quickly filling it, by NOT adhering to their customer support. This has essentially gone past the point where apologising is acceptable, at this moment in time they need to clock a massive amount of OT on customer support, fix their servers and GIVE FREE GAME TIME to all those affected, and possibly offer in-game rewards even. I am not the only one who is pissed about this, over 30k people have posted for various issues and yet less than a quarter of those people are being helped.

It does not take a semi-observant person to see that at this point, i'd venture to say.. -shudders- that i think i'd rather deal with EA's customer support.. and that is a scary thought.

Just to be clear I ALSO have the same issue as everyone else here but I'm not going to say prioritize this and sacrifice the game. I know that in some way this will be resolved and for that when I finally get to play the game again I want it to be as smooth as possible. You are just so mad that you don't see the big picture and I understand, some people are positive and patience and some are not. And based on your reply to me you aren't one so I feel bad for you.

[AsheDalmasca]

CHRIS! YOU ROCK!
Account now fixed will all bonuses intact. Took 4 hours after live chat with EU team.

Lucky you.. Spoke with the same guy and no changes for me

[Toranja]

Just to be clear I ALSO have the same issue as everyone else here but I'm not going to say prioritize this and sacrifice the game. I know that in some way this will be resolved and for that when I finally get to play the game again I want it to be as smooth as possible. You are just so mad that you don't see the big picture and I understand, some people are positive and patience and some are not. And based on your reply to me you aren't one so I feel bad for you.

The two issues are unrelated. One doesn't draw manpower from another.

[Simple]

Multiple tickets sent. All closed..
Multiple calls to phone support met with busy signals.
Multiple chat Q sessions of 4+ hours to be met with "no agent available."

I got in once and was quickly disconnected by "Agent Austin" when i didn't respond quickly enough.
I'd just like to say a hearty thanks to "Agent Austin" for not giving a shit enough to actually read my ticket and attempt to forward my issue.

Thanks for the quick disconnect Austin! You're a real peach!

And thank you to Squeenix for being the most inept bunch of monkey's to ever release an mmo.

I hope the director is still crying his tears, because him and his company are complete & utter morons.

It is my deepest wish Squeenix, that you die in a fire.

Have a great day!

[Skyseoul]

How the hell do i get into Live chat queue?
Any links?
My ticket just says 'open'
Who knows how long that will be after reading this thread...
I just want to attempt to contact live chat to have some hope i am able to get through and escalate my ticket.

[Eochaid]

So basically the process is
#1 Put in a ticket
#2 Sit on hold or in queue for 2-3hours
#3 Get a new ticket number and added to a magic "escalation list". I assume said list is like a prize for wasting your time and they figure if someone isn't calling they should sit on the slow list.
#4 Wait an undisclosed amount of time (sometimes as fast as 24hours but up to 2 weeks)
#5 ??????

I thought Comcast was bad when they told me the tech would show up between 8 and 5!

You missed the part in step 2 where you have to basically keep trying your luck in order to even be put in a phone queue - which can cancel on you for no reason and you have to start all over again - OR hope that after waiting for 2-3 hours in the chat support queue you don't get a "No agents available" error and have to do it all over again.

Never in my life have I experienced support this bad.

[thecowgoesm00]

I'm in queue....again.

So it's showing that the chat is up for you?? :/ it's saying it's unavalable no matter how many times I refresh.

[Quincy]

The two issues are unrelated. One doesn't draw manpower from another.

Do not tell me that, tell that to the person who started the stupid comment in the first place.

[Seriat]

You are currently number 159 in the queue. You should be connected to an agent in about 53:27. The average amount of time a customer has to wait is 01:01:50.


/crosses fingers

[mase123987]

So it's showing that the chat is up for you?? :/ it's saying it's unavalable no matter how many times I refresh.

Chances are you aren't missing anything! I would be willing to bet a large sum of money that I get another "no agents available" message.