Lost free 30 days for accidentally registered to the wrong service account?

[Tamoa]

Is there a way to actually check the status of a ticket? I have the number but I don't see it anywhere on Mog Station

http://support.na.square-enix.com/ for NA
http://support.eu.square-enix.com/ for EU

Log in, and look below your SE ID/log out button.

[mase123987]

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.

I don't feel sorry for them. They are making money, we are wasting money. That simple.

[MiyuMayu]

OKAY!! I finally made contact with NA phone support.

I called (310) 846-0345 at exactly 8:59am this morning and I was on hold until 11:20am.

I got an agent named Kevin. He needed my ticket number first thing.
Then to verify my account I gave my name, birthday, Square ID, and then eventually my CE product key number too.

He confirmed again which account was getting the CE code and he told me my ticket has been escalated and to hold onto that ticket number.

I asked about a time frame and he said if I don't see it fixed within a week I'll need to contact them again but he also said many people have been seeing a fix within 24 hours.

It was quick; he was fast and efficient. It sounded very busy in the background, and he was very apologetic about the whole thing.

Same with me. Although I got to talk to someone at 10:03 am and he gave me another ticket number (the escalated one, i guess)

Great you got yours sorted out!

[Mayh]

i feel bad for the guys on the phone and in the chat because in the end they are the ones getting to face the shitstorm head on. Glad yours got sorted, friend.

Thank you, yeah.. I can only imagine how hectic it is in those offices right now.

They're working hard, guys.
And I think someone said they're working this weekend too? Just maybe not Monday since its a holiday.

[Arolsouls]

Buying a game just to sit on customer support for hours is great.

[MiyuMayu]

http://support.na.square-enix.com/ for NA
http://support.eu.square-enix.com/ for EU

Log in, and look below your SE ID/log out button.

I don't see any tickets ._. omg

[RainbowCane]

So basically the process is
#1 Put in a ticket
#2 Sit on hold or in queue for 2-3hours
#3 Get a new ticket number and added to a magic "escalation list". I assume said list is like a prize for wasting your time and they figure if someone isn't calling they should sit on the slow list.
#4 Wait an undisclosed amount of time (sometimes as fast as 24hours but up to 2 weeks)
#5 ??????

I thought Comcast was bad when they told me the tech would show up between 8 and 5!

[Seriat]

I don't see any tickets ._. omg

Maybe because yours was escalated already?

[MiyuMayu]

Maybe because yours was escalated already?

I hope so.

[RainbowCane]

http://support.na.square-enix.com/ for NA
http://support.eu.square-enix.com/ for EU

Log in, and look below your SE ID/log out button.

I guess it takes a while to show up.