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  1. #2421
    Player
    Vastia's Avatar
    Join Date
    Aug 2013
    Posts
    48
    Character
    Auel Vastia
    World
    Omega
    Main Class
    Lancer Lv 52
    Quote Originally Posted by Billiam View Post
    I'm coming to an end with my patience. I have waited in 7 chat queues, all to have them closed. Each of them 1.5 hours minimum. I have tried calling for two days now, first call 4 hour hold, my current call is now over 2 hours (I had to borrow a friends phone because I ran out of minutes yesterday) I cannot rationalize spending anymore time after this final attempt, it's so not worth it, and the level of support provided is the worst I have ever experienced with any legitimate company.
    I feel the exact same way, If i could i would have just bought a new key since that's more economical justified than trying to get in contact with a human being that works for Square Enix.
    (0)

  2. #2422
    Player
    Jamos's Avatar
    Join Date
    Aug 2013
    Posts
    14
    Character
    Renee Nouveau
    World
    Famfrit
    Main Class
    Arcanist Lv 50
    Why have I been fighting this whole time to play a game that is just throwing worse crap at me the more I pay?
    (0)

  3. #2423
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    i'm wodering if its possible to link up a ps3 account on my original account and at least play while they try to fix this issue
    (0)

  4. #2424
    Player
    Seriat's Avatar
    Join Date
    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    Quote Originally Posted by Vastia View Post
    I feel the exact same way, If i could i would have just bought a new key since that's more economical justified than trying to get in contact with a human being that works for Square Enix.
    I thought about that, but I already got dinged for a 90 day sub that I wouldn't be able to transfer to the right account.
    (0)

  5. #2425
    Player
    hamsteak's Avatar
    Join Date
    Aug 2013
    Location
    The Moldy Ul'dahn Sewage System
    Posts
    366
    Character
    Hidden Dragon
    World
    Behemoth
    Main Class
    Pugilist Lv 60
    just got finished with live chat, here's the last bit of it (been in queue since 12:07 EST)

    " Agent Josiah L: So, to verify, you want to move the Collector's Edition Windows game code from service account 2 to service account 1, is that correct?
    You: Yes, that's correct
    Agent Josiah L: Okay, then. I believe I have all of the information that I require. I'll escalate the issue,
    You: Thank you!
    Agent Josiah L: You should hopefully see a result and the correct entitlement added to your account sooner rather than later.
    Agent Josiah L: Are there any different issues I can assist you with right now?
    You: No, thank you. Thanks for helping me, have a good day!
    Agent Josiah L: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
    You: Bye"
    (0)

  6. #2426
    Player
    Jawaii's Avatar
    Join Date
    Aug 2013
    Posts
    17
    Character
    Janna Rose
    World
    Siren
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Jawaii View Post
    I'm crying. :'(

    I've been in 10+ queues for live chat, with each of them closing on me.

    This is my last one, I'm #6... If this closes on me.

    I just don't know what I'll do.
    & It just closed on me.
    I give up.
    (1)

  7. #2427
    Player
    Vastia's Avatar
    Join Date
    Aug 2013
    Posts
    48
    Character
    Auel Vastia
    World
    Omega
    Main Class
    Lancer Lv 52
    Quote Originally Posted by Seriat View Post
    I thought about that, but I already got dinged for a 90 day sub that I wouldn't be able to transfer to the right account.
    Only reason i'm not is because the online keys are sold out.
    (0)

  8. #2428
    Player
    Rapoza's Avatar
    Join Date
    Aug 2013
    Posts
    120
    Character
    Rapoza Strife
    World
    Midgardsormr
    Main Class
    Marauder Lv 50
    my got canceled too is it probaby cause we had someones else ticket number on the link of the chat? started new one with my ticket number
    (0)

  9. #2429
    Player
    Deathalo's Avatar
    Join Date
    Aug 2013
    Posts
    14
    Character
    Deathalo Griblin
    World
    Diabolos
    Main Class
    Lancer Lv 21
    Unable to access NA live chat today, the button just isn't there now...
    (0)

  10. #2430
    Player
    Seriat's Avatar
    Join Date
    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    Quote Originally Posted by Vastia View Post
    Only reason i'm not is because the online keys are sold out.
    SE has basically stolen enough of my money this month. Not a penny more until this BS is sorted out.
    (2)

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