Lost free 30 days for accidentally registered to the wrong service account?

[AragornII]

Hello everyone

When I registered my actual Ps3 game, it created a 3rd service account it didn't give me any option to apply the code to my 1st service account so now I can't play on my main account.. what do I need to do to get this fixed so my 1st account will have the 30 free days trial ect.

[xAaronSx]

ehh can someone link me to the support ticket or guide me on how to resubmit a ticket to fix my service account, since the 48 hour thing hit I don't think my ticket survived

[Futility]

Opened live chat at 11am CST this morning, queued in at about #90. Waited 2 hrs, got an agent.
Gave him my name, ticket submission form, verification info. He knew the issue, escalated it quick.


To all the desperate players with this issue:

Yesterday, I have repeated this process 4 times.

First time I queued at about #70. After waiting for 2-3 hrs I got no agent available.

I refreshed the chat window and went back to queue #135. 3 hrs - no agent.

Refresh window again, queue of about #150, 3 hrs wait, and I was away from my desk
for 20 minutes when the chat connected. Of course, I wasn't there, so call ended.

Tried, once more, home and after 2 hrs the call center was closed, no agent available.

[mase123987]

Hello everyone

When I registered my actual Ps3 game, it created a 3rd service account it didn't give me any option to apply the code to my 1st service account so now I can't play on my main account.. what do I need to do to get this fixed so my 1st account will have the 30 free days trial ect.

Bend over and take it like most people on here.

[Deimos11]

If you haven't already I would suggest also doing LIVE CHAT assistance.

https://squareenixen.custhelp.com/ap...38027/_icf_5/2

And calling SE 310 846 0345.


Those are all for NA. I'm not sure if your NA but ya.. Good luck.

I'm from the EU, I'm in our live chat queue now but I'm not confident, heck not even sure the live chat I'm in is for europe any more.

[Juliei]

So basically the process is
#1 Put in a ticket
#2 Sit on hold or in queue for 2-3hours
#3 Get a new ticket number and added to a magic "escalation list". I assume said list is like a prize for wasting your time and they figure if someone isn't calling they should sit on the slow list.
#4 Wait an undisclosed amount of time (sometimes as fast as 24hours but up to 2 weeks)
#5 ??????

I thought Comcast was bad when they told me the tech would show up between 8 and 5!

basically yes.....

[Billiam]

I got through the busy signal and put on hold at 9:20 AM PST. I just rounded 2.5 hours waiting to speak to someone now. Combined with yesterday this makes 390 minutes used to try and fix this with nothing to show.

[Cheezy]

http://support.na.square-enix.com/ for NA
http://support.eu.square-enix.com/ for EU

Log in, and look below your SE ID/log out button.

me too, but i didnt see any status of ticket

[mase123987]

basically yes.....

So basically the process is
#1 Put in a ticket
#2 Sit on hold or in queue for 2-3hours
#3 Get a new ticket number and added to a magic "escalation list". I assume said list is like a prize for wasting your time and they figure if someone isn't calling they should sit on the slow list.
#4 Wait an undisclosed amount of time (sometimes as fast as 24hours but up to 2 weeks)
#5 ??????

I thought Comcast was bad when they told me the tech would show up between 8 and 5!

#5 is cuss on this thread.

[AragornII]

Bend over and take it like most people on here.

Just give me a rundown on what I need to do to get this fixed, instead of the crude comments.