Lost free 30 days for accidentally registered to the wrong service account?

[Puck]

try this one

Square Enix, Inc.
999 Sepulveda Blvd. Third Floor
El Segundo, CA 90245
Phone: (310) 846-0345
Fax: (310) 846-0403

it's a subsidiary own by square enix ltd, it's in CA

Should try faxing them your ticket number.

[Weswes]

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Thanks for providing this information.


This is mine:

====================

Ongoing Inquiry(1)
<TicketNo>(Open)

Title : Square Enix Account
Status : Open
Updated Time : 30/08/2013 08:11
Contact Time : 30/08/2013 08:11

Call Summary FFXIV launcher registered wrong account.
Contact Time 30/08/2013 08:11

====================

See my update time didn't change after I called, which is wondering if phone calls, which I did, are treated differently to live chats. Plus it says Open as it's status...

Did you contact live chat this last time around using the contact button at the bottom of the page of that specific ticket?

[Puck]

Thanks for providing this information.


This is mine:

====================

Ongoing Inquiry(1)
<TicketNo>(Open)

Title : Square Enix Account
Status : Open
Updated Time : 30/08/2013 08:11
Contact Time : 30/08/2013 08:11

Call Summary FFXIV launcher registered wrong account.
Contact Time 30/08/2013 08:11

====================

See my update time didn't change after I called, which is wondering if phone calls, which I did, are treated differently to live chats. Plus it says Open as it's status...

Did you contact live chat this last time around using the contact button at the bottom of the page of that specific ticket?

Sure that's the right ticket? Call summary should be "[Support Form] Service Account Incorrectly Registered".

[Viento]

Hi guys, I've got the same problem.

On monday I tried to register the PS3 Collector edition code but PSN Store said that it was invalid, so I registered the early access code instead and I was playing without any problem until yesterday.

It seems that the early access has gone out so I've tried to register the collector edition. It works after 6 or 7 tries. But then I noticed that it added a new service account so now I've got 2 service account and in the Collector 30 days trial with the collector items doesn't appear my early access character...

So I've opened one hour ago as I read in this thread, so I'm waiting for news.. but it's going to take a while.

I've read about calling to the support phone, but Spain is not an official region for FFXIV and call to the UK is very expensive from here.

I hope it doesn't take much time.

[Weswes]

Sure that's the right ticket? Call summary should be "[Support Form] Service Account Incorrectly Registered".

She asked me if I had raised a ticket already, I said yes, then gave her this code. So my call and the ticket should be linked you would think.

[kyse]

if people r calling and got them on the line hurry the hell up give them the info and be done :/

[CJtheBoyWonder]

I have gotten my ticket set up..

I have been calling...

I just can't seem to find the link to enter the chat. /Help please

[Tricksta]

Should try faxing them your ticket number.

I wonder if this would actually work.

[Marleytiva]

I'm in exactly the same situation. My escalated ticket was blue this morning, saying "please respond" but there was nothing to respond to. No email has arrived. My ticket is now closed. No changes on Mog Station. I want to be patient, but dear lords, the loose ends are driving me insane. I hate to sound selfish, but I'm starting to feel entitled to free days due to all these errors.

I'm in the exact same situation, but I noticed others said their tickets were closes before their situation was resolved. It's been about 24 hours since my ticket was escalated. Hopefully it's going to be resolved before the weekend :/

[kyse]

I am starting 2 think I am bring trolled be se on the phone :/

ok I hung up anything more then 30 mins is 2 long and it isn't toll free so yeah f them :/