Lost free 30 days for accidentally registered to the wrong service account?

[Weswes]

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Thanks for providing this information.


This is mine:

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Ongoing Inquiry(1)
<TicketNo>(Open)

Title : Square Enix Account
Status : Open
Updated Time : 30/08/2013 08:11
Contact Time : 30/08/2013 08:11

Call Summary FFXIV launcher registered wrong account.
Contact Time 30/08/2013 08:11

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See my update time didn't change after I called, which is wondering if phone calls, which I did, are treated differently to live chats. Plus it says Open as it's status...

Did you contact live chat this last time around using the contact button at the bottom of the page of that specific ticket?