Lost free 30 days for accidentally registered to the wrong service account?

[Kryhno]

We could do with collecting more info about where people are with their tickets after their issue has been escalated.

Go here: http://support.eu.square-enix.com/ for Europe
Go here: https://support.na.square-enix.com/ for NA

We need to know how you contacted SE, when you contacted them, what your current Ticket Status is, (and whether or not the update time is different to the contact time)

With more information gathered we will be able to get a better picture of what steps people are along on getting this resolved.

Come on people we can help each other out!

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Call Summary [Support Form] Service Account Incorrectly Registered
Contact Time 08/29/2013 10:18
Details Here you go.

That is after the entire chat log from the live chat.

[Matrinka]

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Call Summary [Support Form] Service Account Incorrectly Registered
Contact Time 08/29/2013 10:18
Details Here you go.

That is after the entire chat log from the live chat.

I'm in exactly the same situation. My escalated ticket was blue this morning, saying "please respond" but there was nothing to respond to. No email has arrived. My ticket is now closed. No changes on Mog Station. I want to be patient, but dear lords, the loose ends are driving me insane. I hate to sound selfish, but I'm starting to feel entitled to free days due to all these errors.

[Marleytiva]

I'm in exactly the same situation. My escalated ticket was blue this morning, saying "please respond" but there was nothing to respond to. No email has arrived. My ticket is now closed. No changes on Mog Station. I want to be patient, but dear lords, the loose ends are driving me insane. I hate to sound selfish, but I'm starting to feel entitled to free days due to all these errors.

I'm in the exact same situation, but I noticed others said their tickets were closes before their situation was resolved. It's been about 24 hours since my ticket was escalated. Hopefully it's going to be resolved before the weekend :/

[Weswes]

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Thanks for providing this information.


This is mine:

====================

Ongoing Inquiry(1)
<TicketNo>(Open)

Title : Square Enix Account
Status : Open
Updated Time : 30/08/2013 08:11
Contact Time : 30/08/2013 08:11

Call Summary FFXIV launcher registered wrong account.
Contact Time 30/08/2013 08:11

====================

See my update time didn't change after I called, which is wondering if phone calls, which I did, are treated differently to live chats. Plus it says Open as it's status...

Did you contact live chat this last time around using the contact button at the bottom of the page of that specific ticket?

[Puck]

Thanks for providing this information.


This is mine:

====================

Ongoing Inquiry(1)
<TicketNo>(Open)

Title : Square Enix Account
Status : Open
Updated Time : 30/08/2013 08:11
Contact Time : 30/08/2013 08:11

Call Summary FFXIV launcher registered wrong account.
Contact Time 30/08/2013 08:11

====================

See my update time didn't change after I called, which is wondering if phone calls, which I did, are treated differently to live chats. Plus it says Open as it's status...

Did you contact live chat this last time around using the contact button at the bottom of the page of that specific ticket?

Sure that's the right ticket? Call summary should be "[Support Form] Service Account Incorrectly Registered".

[Weswes]

Sure that's the right ticket? Call summary should be "[Support Form] Service Account Incorrectly Registered".

She asked me if I had raised a ticket already, I said yes, then gave her this code. So my call and the ticket should be linked you would think.

[Puck]

She asked me if I had raised a ticket already, I said yes, then gave her this code. So my call and the ticket should be linked you would think.

The ticket they actually update and escalate is the one you fill out through this link. https://support.na.square-enix.com/c...82&la=1&daxx=2

Though, I've only done this through live chat so maybe they fill it out for you over the phone or something.

[CirusArvennicus]

I submitted a ticket two days ago. Where do I go to view it? The layouts of these sites is terrible.

[Weswes]

The ticket they actually update and escalate is the one you fill out through this link. https://support.na.square-enix.com/c...82&la=1&daxx=2

Though, I've only done this through live chat so maybe they fill it out for you over the phone or something.

Ok I raised another ticket with this method just in case. How did you get to live chat through this method?

[Puck]

Ok I raised another ticket with this method just in case. How did you get to live chat through this method?

Someone posted the chat link on the last page. When they ask for a ticket number, just give the one for that ticket.