Lost free 30 days for accidentally registered to the wrong service account?

[CJtheBoyWonder]

What is the NA phone number?

1.858.790.7529

and 310.846.0345

busy lines since 9am PST for me. FML >_>

[Weswes]

We could do with collecting more info about where people are with their tickets after their issue has been escalated.

Go here: http://support.eu.square-enix.com/ for Europe
Go here: https://support.na.square-enix.com/ for NA

We need to know how you contacted SE, when you contacted them, what your current Ticket Status is, (and whether or not the update time is different to the contact time)

With more information gathered we will be able to get a better picture of what steps people are along on getting this resolved.

Come on people we can help each other out!

[mase123987]

Not sure how, but I'd go ahead and fill out another ticket while logged in so you can verify when they escalate the ticket (it's updated with the transcript and closed).

I created a ticket earlier but forgot what I did. Can you provide a link? Sorry for being needy. Thanks for the help!

[Puck]

Agent Ricardo L: Unfortunately, your ticket does not verify. However, since you have already submitted one, we can move into the second tier of verification procedures. Please provide us with the following information:

I just know that's going to come back and bite me. I bet I know what it was too, I capitalized my security question answer.

[mase123987]

The "Add new service account" button should have been labeled "Register New Game".
"Add Platform" should be "Activate Game", instead of looking like some sort of option to set your game up for PC/PS3 play and sub info options.
These terms are needlessly ambiguous, and convoluted. It's especially confusing to people who are unaware that you can register multiple games to your account, and what Square's terminology for them is.

I agree. Add Platform sounds like if your a PC player, you want to add a PS3 to your account.

[Puck]

I created a ticket earlier but forgot what I did. Can you provide a link? Sorry for being needy. Thanks for the help!

Sure, I'll just bump this from earlier in the thread.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

[Kryhno]

We could do with collecting more info about where people are with their tickets after their issue has been escalated.

Go here: http://support.eu.square-enix.com/ for Europe
Go here: https://support.na.square-enix.com/ for NA

We need to know how you contacted SE, when you contacted them, what your current Ticket Status is, (and whether or not the update time is different to the contact time)

With more information gathered we will be able to get a better picture of what steps people are along on getting this resolved.

Come on people we can help each other out!

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Call Summary [Support Form] Service Account Incorrectly Registered
Contact Time 08/29/2013 10:18
Details Here you go.

That is after the entire chat log from the live chat.

[Matrinka]

Here is mine.

Contact time: 08/29/2013 10:18
Updated Time : 08/30/2013 07:30
Status: Closed
Escalated on 8/29 through Live Chat

No email confirmation yet.
Mog Station reflects no changes (service account 1 still inactive with character).

In live chat queue currently to verify status of ticket and why it was closed. The ticket said Waiting for Response not an hour ago and then it was closed with the following response at the end of the ticket:

Call Summary [Support Form] Service Account Incorrectly Registered
Contact Time 08/29/2013 10:18
Details Here you go.

That is after the entire chat log from the live chat.

I'm in exactly the same situation. My escalated ticket was blue this morning, saying "please respond" but there was nothing to respond to. No email has arrived. My ticket is now closed. No changes on Mog Station. I want to be patient, but dear lords, the loose ends are driving me insane. I hate to sound selfish, but I'm starting to feel entitled to free days due to all these errors.

[gothamhunter]

Honestly, I don't even care right now about adding my actual game account; just give us some additional head start time we can play the game.

[icceti]

1 (858) 790-7529

It's pretty much futile trying to call in though. The lines have been busy every day for the past 3 days.

try this one

Square Enix, Inc.
999 Sepulveda Blvd. Third Floor
El Segundo, CA 90245
Phone: (310) 846-0345
Fax: (310) 846-0403

it's a subsidiary own by square enix ltd, it's in CA. not sure if it still work tho...


EDIT:
found these from the BBB

(310) 846-0400
(310) 846-0345
(310) 321-6100