Lost free 30 days for accidentally registered to the wrong service account?

[Puck]

Well darn...I could have sworn I was logged in before. Well, I have 2 support ticket numbers. Is there anyway to check on them since I was obviously not logged in?

Not sure how, but I'd go ahead and fill out another ticket while logged in so you can verify when they escalate the ticket (it's updated with the transcript and closed).

[mase123987]

Not sure how, but I'd go ahead and fill out another ticket while logged in so you can verify when they escalate the ticket (it's updated with the transcript and closed).

I created a ticket earlier but forgot what I did. Can you provide a link? Sorry for being needy. Thanks for the help!

[Puck]

I created a ticket earlier but forgot what I did. Can you provide a link? Sorry for being needy. Thanks for the help!

Sure, I'll just bump this from earlier in the thread.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

[Viento]

Hi guys, I've got the same problem.

On monday I tried to register the PS3 Collector edition code but PSN Store said that it was invalid, so I registered the early access code instead and I was playing without any problem until yesterday.

It seems that the early access has gone out so I've tried to register the collector edition. It works after 6 or 7 tries. But then I noticed that it added a new service account so now I've got 2 service account and in the Collector 30 days trial with the collector items doesn't appear my early access character...

So I've opened one hour ago as I read in this thread, so I'm waiting for news.. but it's going to take a while.

I've read about calling to the support phone, but Spain is not an official region for FFXIV and call to the UK is very expensive from here.

I hope it doesn't take much time.