Lost free 30 days for accidentally registered to the wrong service account?

[Budumpshh]

[Gilgamesh_Rules]

Dang it! When I registered my PS3 CE code it didn't even give me the option for an existing account only button was new service account. I sent a report but it probably won't be answered in time.

[lamestdude]

Uhmmm...so everything seems to remain exactly the same.
Oh well, I guess there's nothing we can do for now.

[Kei-chan]

Another 2 and a half hour wait for chat support. Cancelled, again, when it reached my turn.

[Muki]

Hopefully they respond to our problem soon

[lamestdude]

Another 2 and a half hour wait for chat support. Cancelled, again, when it reached my turn.

I'm not surprised, you're not the first one who experienced the same issue, as for many people were also ignored when they tried to contact FF chat support.

[Statishido]

Phew Ok!! I have good news finally! After trying the Live Chat 3 times (totally six hours while I was at work) and a phone call to Customer Support from the number (858-790-7529) to wait on hold for 2hr 56 minutes to be disconnected, I was fed up and decided to call Amazon to see if I could have them refund my order so I could just purchase it again. However, the manager on duty had just finished speaking with Square Enix who gave them another number for their customers to call who are experiencing our problem. So this is how it went for me.

I spoke with Richardo from SE Support after a 2hr 24min wait. He had me verify my account and then confirmed that I filled out the right ticket and then sent it to the escalating department. All of this seem standard from what others had been reporting. However when he came back, I asked for timelines, 30 day free play and character deletion and told him there were many of us on the forum screaming for answers and this is what he told me to advise you all to do.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

[Thaddeus]

Phew Ok!! I have good news finally! After trying the Live Chat 3 times (totally six hours while I was at work) and a phone call to Customer Support from the number (858-790-7529) to wait on hold for 2hr 56 minutes to be disconnected, I was fed up and decided to call Amazon to see if I could have them refund my order so I could just purchase it again. However, the manager on duty had just finished speaking with Square Enix who gave them another number for their customers to call who are experiencing our problem. So this is how it went for me.

I spoke with Richardo from SE Support after a 2hr 24min wait. He had me verify my account and then confirmed that I filled out the right ticket and then sent it to the escalating department. All of this seem standard from what others had been reporting. However when he came back, I asked for timelines, 30 day free play and character deletion and told him there were many of us on the forum screaming for answers and this is what he told me to advise you all to do.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

Good info there, thanks. I think it's pretty stupid they want people to call/contact them to get things escalated though. Every person who has a form submitted needs to be escalated automatically.. hell, we shouldn't even have to submit that stupid form. In 3 days this forum is going to be crazy.

[Jekyl]

Phew Ok!! I have good news finally! After trying the Live Chat 3 times (totally six hours while I was at work) and a phone call to Customer Support from the number (858-790-7529) to wait on hold for 2hr 56 minutes to be disconnected, I was fed up and decided to call Amazon to see if I could have them refund my order so I could just purchase it again. However, the manager on duty had just finished speaking with Square Enix who gave them another number for their customers to call who are experiencing our problem. So this is how it went for me.

I spoke with Richardo from SE Support after a 2hr 24min wait. He had me verify my account and then confirmed that I filled out the right ticket and then sent it to the escalating department. All of this seem standard from what others had been reporting. However when he came back, I asked for timelines, 30 day free play and character deletion and told him there were many of us on the forum screaming for answers and this is what he told me to advise you all to do.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

Good Guy Richardo, thank you! haha
And thanks too Statishido, i was only affraid that my char would get deleted after the free time expires.. I Guess i'll just wait since i don't live in USA and can't make the call. ^^

[Alexander_Dragonfang]

So they are taking this issue one by one? They like to complicate things more than i tought, how hard is just to create a merging system for us to use or just send new key to everyone with the problem?