Lost free 30 days for accidentally registered to the wrong service account?

[Black-francis]

I was able to finally get on chat last night and my account is fixed this morning. Thanks SE Customer support. Keep trying guys!

[Tamoa]

I was able to finally get on chat last night and my account is fixed this morning. Thanks SE Customer support. Keep trying guys!

Did you receive an email or some other form of notification that it was fixed, or did you just randomly check your Mog Station?

[Adelphe]

I had Paul N as well. He wasn't able to help me since I had a v1.0 account.

Agreed, i phoned Square Enix, apparently cause we are Version 1.0 account holders, WE were supposed to use the digital upgrade option, it would of been so nice of Square Enix to tell
us this little fact before we spent alot of money on CE collector editions, £47 here, dont get me wrong the box set is nice but is much nicer knowing it gives me digital items.

OH and nice little fact once code is applied like mine was by my mistake fine, it can not be made usable again, they said they would escalate a complaint about it, but i doubt anything will
happen, so i bought the digital upgrade, SE has alot to answer for in my books, bought pre-order for early access that was barely playable, and now this, dont you love foreign companys
that have no idea how to deal with the western market

Now dont get me wrong i love the Japanese, they brought us anime/manga and snacks with chocolate on the end, but i do believe it would be nice to get something back out of this for
the many version 1.0 account holders that might never get that lost code back, i mean i could i sold that code for what the digital upgrade cost me.

[Dakaar]

I was able to finally get on chat last night and my account is fixed this morning. Thanks SE Customer support. Keep trying guys!

Are u from the NA or EU Servers?

[sephyr]

Did they ask for anything in particular? With my live chat experience, all they asked for was my username. When I gave it, they told me my ticket had been escalated and that was that. It's been 15 hours now with nothing changed, and I'm hearing people having the problem fixed in 4-6 hours. Kind of worried.

The usual questions. They didnt even ask for my tickets as the rep said he can see all of them. He also mentioned he's making a different ticket specifically for escalation.

[sephyr]

Hi Sephyr,

mind to provide me the number u called that got ur account fixed pls?
i am from south east asia too. (Singapore)
dun mind making the call and getting my account fix.

thanks lot for the help.

Bananaroll.

Here's the number i used for EU Phone Support, call +44 (0) 870-600-0182. Its on page 182 of this thread.

[Tamoa]

Sign still locked out, got an automatic email response... wonder if they just want us to buy the game again

I actually considered this until I remembered they've halted the sales of digital downloads.

[kyse]

Labor Day is coming but that is Monday that better not mess with tomorrow if they take the fing weekend off starting tomorrow that wouldn't be good for them and I would kindly want my money back as I didn't get what I paid for

[Ciryadin]

Great support sofar; been in the Live Assistance queue twice. Each time it's my turn there's no agent available and I get kicked to the back of the line.

Rediculous.

[Dentyne]

So those of use who made a new service account are now unable to play and unable to add a subscription to our accounts are stuck out of the game?