Lost free 30 days for accidentally registered to the wrong service account?

[Dentyne]

that hardly seems worth it

Anyone who got their accounts successfully merged, how long did it take? I sent my ticket in through their special merging support page 3 days ago (August 27th) and still haven't received an email from them except the 48 hours notification. I'm okay with missing a day, but I think it is a violation of our rights if they take away the 30 days we should have from merging accounts.

[Dentyne]

That is my experience as well. Essentially, our "trials" have ended. Until you have a copy of the game associated with your service account, you cannot play.

I have also waited in the phone queue for several hours with no result. I have waited in the chat queue 2 times before getting to "1" and being told there are no agents available to help me.

I am just disappointed. I have been a very loyal customers for many years. I was playing FFXI even up to this year and was very ready for FFXIV. I have established a large and active Free company with a character that it seems I won't even be able to play for quite some time.

I will spend another day waiting for tech support and then I will try to track down a new copy of the game.

I was a bit tempted to do that as well, but until they have their own company in order, I refrained myself from throwing more money at the game.

[sephyr]

just spoke to Paul, who said different things to what we have been told before

some csr say its japan who fix the issue
paul claims its a base in usa and london who fix the problem

some csr say it can takr up to 2 weeks
paul claims it wont be as long as that

being told 2 or 3 times, it was my mistake and they will fix it, really annoyed me tbh - they wont even accept responsibility!

being asked if i just want to play my account 2 and lose all my chars as a "fix" is a joke too - i want what ive paid for - my chars, my pre order and all my subscription time

its funny how they can transfer pre order stuff to a new account but cant transfer the account to the pre ordered one - their systems are a joke

If he was the same Paul I spoke with then you can trust what he says. He got my accounts fixed in 6 hours after we talked.

[surrel]

Looks like everyone complaining about 1017 will have an easier time today. I'm one of those who can't play today anymore

[Ophiel]

LOL After 2 hours waiting for my turn it says "There isnt any available agent for you at this time, please try again later"

FUCK YOU SE!! FUUUUUUUUCK YOU!!!

[Namaragan]

So .. they have 2 person technical support for WHOLE europe ? Paul and Julian ?
One is good and other is evil ? thats nice

[matt_0]

So .. they have 2 person technical support for WHOLE europe ? Paul and Julian ?
One is good and other is evil ? thats nice

Don't forget Chris

[Vallian]

Good news everyone! They updated their mog station layout so it's not as confusing any more, so anybody registering a new account hereafter will not likely have our issues! I imagine, though, that this does not include anybody whatsoever that pre-ordered and got into the early access. Thus we are stiffed.

[FireAza]

Aaaaaand I've reached the front of the queue, only to be told there's no one available to help me again. Brilliant.

[mase123987]

This is just horrible. I have never seen a process so messed up for any type of account (game or other types of software). Now I can't play my character, and I really don't want to create a new one.

Quick question: Does only the first character get the CE bonuses on a service account or do all of them?