Lost free 30 days for accidentally registered to the wrong service account?

[EmilyW314]

If your account is EU account don't bother waiting in queue for live chat, NA live chat agents can't help you and EU doesn't have live chat support >.<

It does I have posted how to do it a couple of pages ago

[EmilyW314]

so we must wait 2weeks.that's not fair for EU account

No! They have live support as well as call support I have EU account and I got it fixed almost 12 hours ago

[TasOgie]

For NA Live Chat go here https://support.na.square-enix.com/c...hp?id=496&la=1
- Select Account/Billing as Category
- Select Additional Services
- Contact Details just put 'Service'
.. Just Hit Next until you reach the page that have Chat Support. Proceed to Chat Support then just fill up the form and wait for average of 2 Hrs.

For NA Support Form for sending Ticket, use this link https://support.na.square-enix.com/c...82&la=1&daxx=2

For EU Support Form for sending Ticket, use this link https://support.eu.square-enix.com/c...82&la=1&daxx=2

For EU Phone Support, call +44 (0) 870-600-0182

There you go, just want to help even if my account still not fixed yet >.<

***Note that if your account is a EU account, don't bother using NA Live Chat.. Just use Phone Support or just fill up the Ticket form and wait for a miracle lol..

It amazes me no matter how many times we post this info, people refuse outright to use it. They would rather complain an just not fix it.
I live in Tasmania as far from the Help desk support as you can get an still be on this planet. yet I rang last night (7pm AU time, 9am UK time) it was fixed in under 5 mins flat. Then I woke up this morning 8 hours later an it was done an corrected. Dont be so precious, an get off ya bum an ring.....

or would you rather just complain ?

[Zet_]

It does I have posted how to do it a couple of pages ago

The only problem with EU chat support is that it doesn't show up for a lot of people. There's only the email option.

[EmilyW314]

Yes, they don't seem to have a toll free number that's available for this. I just checked my Verizon account and my unsuccessful attempt was $22.

People you DO NOT call NA support if you have a EU account. They are completely separate and would not be able to help you.

Also the EU support line has no queue time they pick up right away from 9-6 UK time. I was calling from Australia twice and both call lasted less than 5 minutes. It only cost me $5 to call them.

[EmilyW314]

The only problem with EU chat support is that it doesn't show up for a lot of people. There's only the email option.

Did you follow my steps though?

Like you DO NOT choose FFXIV on the front page. You have to choose Square Enix Members

[Puck]

People you DO NOT call NA support if you have a EU account. They are completely separate and would not be able to help you.

Also the EU support line has no queue time they pick up right away from 9-6 UK time. I was calling from Australia twice and both call lasted less than 5 minutes. It only cost me $5 to call them.

I'm NA, just not in Calif so paying long distance.

[EmilyW314]

It amazes me no matter how many times we post this info, people refuse outright to use it. They would rather complain an just not fix it.
I live in Tasmania as far from the Help desk support as you can get an still be on this planet. yet I rang last night (7pm AU time, 9am UK time) it was fixed in under 5 mins flat. Then I woke up this morning 8 hours later an it was done an corrected. Dont be so precious, an get off ya bum an ring.....

or would you rather just complain ?

TasOgie, I think the issue here was that NA and EU share the same forum. While the NA people posting about not being able to get in live chat and hotline, EU people got confused and thought it would be the same for them. Or worse they thought they needed to call the US as well.

[Shayuyu]

I'm sorry, but how would you define registering to the wrong service account? >_<

[EmilyW314]

I'm NA, just not in Calif so paying long distance.

Thats a bummer. Wouldn't you be able to do it cheaper with Skype or Google?