Lost free 30 days for accidentally registered to the wrong service account?

[scream21]

If your account is EU account don't bother waiting in queue for live chat, NA live chat agents can't help you and EU doesn't have live chat support >.<

so we must wait 2weeks.that's not fair for EU account

[Zet_]

so we must wait 2weeks.that's not fair for EU account

It can be done quicker with phone support.

[scream21]

It can be done quicker with phone support.

i'm from South East Asia if i use phone it will take high charge

[sephyr]

i'm from South East Asia if i use phone it will take high charge

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

[soshifood]

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

Did they ask for anything in particular? With my live chat experience, all they asked for was my username. When I gave it, they told me my ticket had been escalated and that was that. It's been 15 hours now with nothing changed, and I'm hearing people having the problem fixed in 4-6 hours. Kind of worried.

[sephyr]

Did they ask for anything in particular? With my live chat experience, all they asked for was my username. When I gave it, they told me my ticket had been escalated and that was that. It's been 15 hours now with nothing changed, and I'm hearing people having the problem fixed in 4-6 hours. Kind of worried.

The usual questions. They didnt even ask for my tickets as the rep said he can see all of them. He also mentioned he's making a different ticket specifically for escalation.

[BananaRoll]

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

Hi Sephyr,

mind to provide me the number u called that got ur account fixed pls?
i am from south east asia too. (Singapore)
dun mind making the call and getting my account fix.

thanks lot for the help.

Bananaroll.

[seanwise]

Had my account corrected today within about 4 hours.

Here's what I did if anyone's interested (probably more applicable to NA based players):

1. Go to this link, https://support.na.square-enix.com/c...hp?id=496&la=1 but before filling it out, login to your SE account (so that your tickets are saved to your account for easy access). Now return to this link and select Account/Billing, and Registration Information, in contact details, say something along the lines of "Mistakenly registered Service Account"

2. At this point it should say they cant help you and redirect you to Chat Support. Click on chat support and fill out the form. Personally, and this was my own preference, I waited till precisely 9AM PST, or (12PM EST) and submitted my chat ticket as soon as it opened (this should cut down a bit on your wait times, I was in queue for a little over an hour).

3. Now while you're in queue for chat, fill out this form while still logged into your SE account https://support.na.square-enix.com/c...82&la=1&daxx=2.
*IT IS VERY IMPORTANT TO KEEP A HOLD OF YOUR TICKET # OF THIS RESPECTIVE FORM SO THAT YOU CAN GIVE IT TO THEM DURING YOUR CHAT SESSION AND NOT HAVE TO REENTER CHAT LATER ON WITH THIS TICKET#. DO YOURSELF A FAVOUR AND HAVE IT READY*

4. Talk to them, answer any questions to verify your identity / account, it might help to outline your frustrations and how discouraged you are with the situation, and that its important that its resolved asap, as you are presently out of early access time and cannot play!!

5. If they say your ticket has been escalated, then you are on your way to having your account corrected! It would be my guess, that should all go according to plan, your account should be fixed within the day, and you will have all available time reallocated to your primary service account.

Some personal notes:

I personally do not think calling in is necessary, as it sounds frustrating and VERY TEMPERAMENTAL. Do yourself a favor, get into the chat queue AS SOON AS YOU CAN IF YOU ARE ABLE, PREFERABLY CLOSE to 9AM PST! Turn on some music, maybe play another game, and keep a tab on your chat queue so you can respond as soon as your turn comes up (it makes a beeping noise when they message you). Get to the part where they say your ticket has been escalated, and I think you have a VERY GOOD CHANCE of having it corrected.

For those who filed out a ticket early and have not bothered using chat support (or less desirably, calling). If it is your desire to play FF14, do yourself a favor and follow my guide. Redo your tickets, and make a point to contact their support directly. Theres no telling when your account will be corrected if you do not take these steps.

Hope this all helps everyone, sorry for the generally messy writing and random capitalization (it is late and I am going on an hour of sleep). All I wanted to do was try and help the people that were as frustrated as me, as I know your anxiety and anger with the whole situation. Believe me. Follow my step-by-step, have a little faith, and hopefully you'll be playing again within the day!

Cheers, Sean

[sephyr]

Hi Sephyr,

mind to provide me the number u called that got ur account fixed pls?
i am from south east asia too. (Singapore)
dun mind making the call and getting my account fix.

thanks lot for the help.

Bananaroll.

Here's the number i used for EU Phone Support, call +44 (0) 870-600-0182. Its on page 182 of this thread.

[EmilyW314]

so we must wait 2weeks.that's not fair for EU account

No! They have live support as well as call support I have EU account and I got it fixed almost 12 hours ago